Sonika Choudhary
Mumbai
Summary
Results-oriented Regional Training Manager with a solid background in employee development and facilitations, possessing over 9 years of experience in retail arena.
Proficient in utilizing data analytics to evaluate training impact and continuously enhance program effectiveness. Excellent communication, leadership, and interpersonal skills, with a passion for fostering a culture of continuous learning and professional development.
Seeking to leverage my experience and passion for customer service in a challenging new role to contribute to business success.
Overview
11
11
years of professional experience
Work History
Regional Training Manager
Nykaa (FSNE Commerce Ventures Pvt Ltd)
09.2022 - Current
- Lead training and maximize performance for BA force through GT, MT and kiosks channels across West region along with Telangana & AP
- Facilitating trainings through classroom style, virtual trainings, on the job training and one on one coaching.
- Data crunching and analyzing numbers store/ region wise to determine training needs.
- Design effective training programs as per need of BAs, evaluation process and tertiary sales
- Creating training material for new product launces and training material as per the need through TNA to improve BA skills
- Maintaining BA score cards for every store to evaluate their performances and construct development plan for each BA accordingly
- Managed training budgets for the region and negotiating with the vendors to save company costs
- Consistently improvising grooming, make up standards, dress code, hairstyling for new and existing BAs.
- Creating positive environment for existing BAs by arranging fun activities, picnics, BA meets to keep them motivated at work aiding in keeping attrition under check
- Coaching BA supervisors on communication, presentation and team management skills and hand holding them on BA hiring process, product knowledge, SOPs, digitalization app
- Working in tandem with Sales team for a coordinated approach to develop the region
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Identified areas for improvement within the region, designing actionable solutions through targeted training initiatives.
- Collaborated with cross-functional teams to customize training materials for various departments.
Key Account Manager
Reliance Retail
04.2022 - 08.2022
- Development of professional make up and hair product category.
- Find prospect new business leads through in-person presentations and cold calling.
- Optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Manage accounts to retain existing relationships and grow share of business.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Retail Store Manager
MAC Cosmetics, Shoppers Stop Limited
12.2018 - 03.2022
- Manage, Coach, Mentor team on product knowledge, artistry, retail selling skills, grooming & code of conduct.
- Responsible for educating and training sales associates and staff on how to provide exceptional customer service experiences that align with the brand's high standards of prestige and exclusivity
- Developing strategies for managing interactions with VIP customers, including special requests, exclusive events, and personalized after-sales services.
- Identifying key improvement areas and creating development plan for success
- Coaching trainees on virtual assistance platform for sales closure and customer satisfaction.
- Conducted staff assessments to evaluate potential growth, improvements required and training needed.
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
- Manage retail store business and day to day store operations
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Events Team Artist
MAC Cosmetics, Shoppers Stop Limited
03.2017 - 03.2022
- Representing MAC as MUA for fashion shows, Photo shoots, product launch campaign etc
- Conducting master class for customers on prime/ trendy looks
- Coaching and mentoring colleagues develop their artistry skills for Events team interview.
- Conducting back stage look artistry workshops to develop new artistry skills
- Creating Social media content to promote new product Launches
Retail Artist
MAC Cosmetics, Shoppers Stop Limited
02.2016 - 11.2018
- Customer service and sales Assistance in administration and operations Assistance in inventory management Maintain Work environment Conducting complimentary/paid Services for customers Customer follow up on OOS products and launches Creating Face Charts to inspire customers Taking ownership of customer complaints and queries Achievements ‑ 1.
- Product Specialist: Trend days for new product launches workshops to build product knowledge for co artists during PS day and on MAC Adventure
- Second in charge: Sending weekly, monthly, conversion reports Roster management Order forms Customer complaints Animating targets for services and monthly sales.
- Maintaining work environment in absence of manager.
- Backstage Artist: One of Member of 25 handpicked events team artists nationwide.
Manager
Ambrosia
01.2014 - 01.2016
- Personalization of Cakes using Fondant technique, Icing Technique, Sculpture Modelling using Chocolate
- Conducting Workshops - Cakes, Cookies & Confectionary
- Inventory management
Education
Professional Make Up and Hair Course -
FAT MU Make Up Academy
Mumbai2015
Master of Science - Biotechnology
Nagpur University
Nagpur2008
Bachelor of Science - Biotechnology
Nagpur University
Nagpur2006
HSC -
Bhavan's Bhartiya Vidya Mandir
Nagpur2003
SSC -
Bhavan's Bhartiya Vidya Mandir
Nagpur2001
Skills
- Training and Mentoring
- Makeup artistry
- Goal-setting
- People development
- Customer Service
- Product knowledge and sales
- Workshop coordination
- Online training experience
Timeline
Regional Training Manager
Nykaa (FSNE Commerce Ventures Pvt Ltd)
09.2022 - Current
Key Account Manager
Reliance Retail
04.2022 - 08.2022
Retail Store Manager
MAC Cosmetics, Shoppers Stop Limited
12.2018 - 03.2022
Events Team Artist
MAC Cosmetics, Shoppers Stop Limited
03.2017 - 03.2022
Retail Artist
MAC Cosmetics, Shoppers Stop Limited
02.2016 - 11.2018
Manager
Ambrosia
01.2014 - 01.2016
Professional Make Up and Hair Course -
FAT MU Make Up Academy
Master of Science - Biotechnology
Nagpur University
Bachelor of Science - Biotechnology
Nagpur University
HSC -
Bhavan's Bhartiya Vidya Mandir
SSC -
Bhavan's Bhartiya Vidya Mandir
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