Motivated and detail-oriented professional with 2.2 year of experience in ServiceNow Incident Management, specializing in functional testing. Seeking a challenging role where can leverage expertise in testing methodologies to contribute to the success of a dynamic team.
• Monitored ServiceNow Incident Management system for incidents, alerts, and performance metrics to ensure optimal system performance and availability. • Analyzed incident data and trends to identify potential issues, bottlenecks, and areas for improvement, providing actionable insights to stakeholders. • Conducted regular health checks and performance tuning activities to optimize ServiceNow configurations and workflows.
Functional Testing
End-to-End Testing
Regression Testing
JIRA
Agile
Test case design
Test execution
Defect tracking
Monitoring and Analysis