SOURABH SHINDE

• Company Overview: Leading Customer service representative as in Air Canada Blended Process.
• Responsible for operations, including Customer Service, Infra Management, and booking Management
• Description : As all the work belong to Client booking as license generation via Emails/Calls/chats as in CRM software/Microsoft outlooks also worked on AC Aeronet booking website (Oracle Peoplesoft) .
• Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
• Maintained accurate records of all work data in time to time management.
• Help client to resolve issues with Microsoft Outlook also handling client queries.
• Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.

● Company Overview: Co Partner KTA Spindle Pvt Ltd
● Textile products : Back office work with all Data records of company with all sales and purchase records.
● Compiled and maintained records of customer accounts and invoices.

● Maintained accurate records of all work data in time to time management.

• Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
• Organized office operations, leading daily activities and controlling correspondence.
• Supported sales team with accurate data analysis to sharpen strategic approaches.