Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Srividya J

Srividya J

Sales & Customer care Specialist
Mumbai

Summary

Dynamic and results-driven sales and customer success professional with 6 years of progressive experience in real estate, healthcare, and customer-focused industries. Proven ability to lead teams, drive sales targets, and deliver exceptional client experiences. Adept at using CRM tools, communicating with clarity, and inspiring collaboration across teams. Seeking to contribute leadership and people-first service to a growth-oriented organization.

Overview

7
7
years of professional experience
2044
2044
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Senior Team Leader

Key Mansion Pvt Ltd
05.2023 - 08.2024
  • Led and motivated a team of 10+ sales executives, consistently exceeding monthly targets.
  • Managed client relationships and project coordination in high-end real estate transactions.
  • Conducted sales training sessions and improved team conversion rates by 22%.

Inside Sales Specialist

AMPA Orthodontics
12.2020 - 11.2022
  • Handled B2C customer inquiries and product demonstrations for dental solutions.
  • Maintained and updated CRM databases to streamline lead follow-ups and sales tracking.
  • Consistently achieved over 90% of quarterly sales targets.

Sales Executive

Carpet Area Price LLP
06.2017 - 10.2020
  • Promoted residential and commercial properties to walk-in and online clients.
  • Provided in-depth knowledge of pricing, location advantages, and builder history.
  • Supported pre-sales and post-sales processes, ensuring smooth client onboarding.

Education

Bachelor of Management Studies - Finance

Vidya Vikas Universal College
Mumbai
04.2001 - 01.2018

HSC - Commerce

Nirmala College of Commerce & Science
Mumbai
04.2001 - 01.2015

SSC -

ST. Mary's English High School
Mumbai
04-2013

Skills

  • Microsoft Excel
  • CRM Software
  • Communication
  • Public Speaking
  • Leadership
  • Teamwork
  • Customer Service
  • Strategic planning
  • Sales expertise
  • Problem-solving abilities

Certification

Diploma in Tally ERP 9 + Advanced Excel, 2016

Interests

Dancing
Reading
Makeup
Nail Art

Timeline

Senior Team Leader

Key Mansion Pvt Ltd
05.2023 - 08.2024

Inside Sales Specialist

AMPA Orthodontics
12.2020 - 11.2022

Sales Executive

Carpet Area Price LLP
06.2017 - 10.2020

Bachelor of Management Studies - Finance

Vidya Vikas Universal College
04.2001 - 01.2018

HSC - Commerce

Nirmala College of Commerce & Science
04.2001 - 01.2015

SSC -

ST. Mary's English High School

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Srividya JSales & Customer care Specialist