Sruthi R
Customer Engagement Associate
Chennai
Summary
Dynamic Customer Engagement Associate with a proven track record in enhancing customer satisfaction through strategic AI solutions and strong interpersonal skills. Adept at business analysis and software testing, I have successfully developed customized strategies that drive engagement and optimize procurement processes, fostering lasting client relationships.
Overview
4
4
years of professional experience
Work History
Customer Engagement Associate
Beroe
05.2023 - Current
- Increased customer satisfaction by resolving complex requirements.
- Expertise in leveraging AI for procurement optimization and cultivating key client relationships
- Enhanced AI assistant accuracy and performance through comprehensive testing procedures
- Performed in-depth analysis of customer behavior to inform strategic platform experience optimizations
- Actively participating in reviewing and understanding the data procured by the research team and planning to deliver in committed time guidelines.
- Understanding the Clients requirement and executing quick customized outputs to deliver off-the-shelf information.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Business Development Executive
CARE Ratings
10.2022 - 04.2023
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
Functional Consultant Trainee
Atna Technologies
09.2021 - 09.2022
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex business challenges.
- Analyzed business requirements of clients and drafted customized solution in the software
- Tested and evaluated customized app and software with use cases.
- Involved in coordinating with technical and sales team on deliverables.
- Provided UAT session and sales demo of the software
Education
MBA - Finance
PSG Institute of Management
Coimbatore, India 04.2001 -
Bachelor of Commerce -
PSGR Krishnammal College For Women
Coimbatore 04.2001 -
Skills
MS office
Problem-solving abilities
Time management
Interpersonal Skills
Software testing
Business analysis Project Management
Timeline
Customer Engagement Associate
Beroe
05.2023 - Current
Business Development Executive
CARE Ratings
10.2022 - 04.2023
Functional Consultant Trainee
Atna Technologies
09.2021 - 09.2022
MBA - Finance
PSG Institute of Management
04.2001 -
Bachelor of Commerce -
PSGR Krishnammal College For Women
04.2001 -
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