STEPHY CHETTIAR
Mumbai
Summary
Seasoned Sales Representative having over 7 years of marketing experience with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
8
8
years of professional experience
Work History
Senior Brand Ambassador
WILLIAM PENN PVT LTD
01.2021 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with product selection based on individual needs and preferences.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Located merchandise across various stores to address customer needs.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash.
- Used POS system to process sales, returns etc.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed cash register after end of shift to balance and record accurate transactions.
TEAM LEADER
JAYAHE GVK MUSEUM STORE (MUMBAI AIRPORT)
06.2016 - 03.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Bachelor of Management Studies - Sales And Marketing
VIVEK COLLEGE OF COMMERCE
MUMBAI, INDIA05.2016
Skills
- Business Administration
- Consumer Insights
- Social Media Campaign
- Sales Expertise
- Brand Awareness and Identity
- Public Relations
- POS Transactions
- Brand Strategy
- Interpersonal Communication Skills
- Critical Thinking
- Product Demonstration
- Marketing and Advertising
- Floor Operations and Displays
- Customer Relationship Management
Languages
English
Hindi
Marathi
Tamil (can speak and understand)
HOBBIES
- VLOGGING
- EXPLORING NEW PLACES
- INTERACTING WITH PEOPLE
Date of Birth
2nd November, 1995
Passport Number
U1029728 (DOE - 14/10/2029)
Timeline
Senior Brand Ambassador
WILLIAM PENN PVT LTD
01.2021 - Current
TEAM LEADER
JAYAHE GVK MUSEUM STORE (MUMBAI AIRPORT)
06.2016 - 03.2020
Bachelor of Management Studies - Sales And Marketing
VIVEK COLLEGE OF COMMERCE
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