Subasana Baruah
Senior Strategic Client Partner
Pune
Summary
Results-driven professional with strong background in client relationship management and strategic planning. Known for consistently optimizing client satisfaction and fostering long-term business partnerships. Highly collaborative and adapting to evolving business needs. Possesses excellent communication and problem-solving abilities, valued for reliability and results orientation.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Senior Strategic Client Partner
Fortune Business Insights
02.2021 - Current
- Provided guidance on service offerings, helping clients to make informed decisions based on their research needs.
- Created comprehensive proposals that demonstrated the company''s unique capabilities in addressing client challenges effectively.
- Handling presales call through inbound leads generation for APAC and Europe region and resolve queries related to the research reports on various domains of chemicals and materials, food & beverage, information technology, healthcare, Machinery & equipment, Consumer goods, Agriculture, Automation &Transportation and Aerospace & defense
- Delivered presentations to key decision-makers, demonstrating clients business objectives and showcasing the company's ability to meet those needs effectively.
- Managed a diverse portfolio of clients, ensuring personalized attention and high-quality service delivery.
- Provided sample copy of the reports as per client's industry requirements or customized research proposals tailored to their needs.
- Mentored junior team members, fostering a collaborative environment that contributed to individual growth and overall team success.
- Strengthened client relationships by consistently delivering tailored solutions and proactive communication.
- Handling & scheduling pre-purchase and post sales online discussion on Google meet or Teams for resolving concerns/queries
- Improved customer satisfaction ratings with prompt issue resolution and diligent followups.
- Managing and maintaining client accounts in Pipedrive CRM software.
- Streamlined internal processes for improved efficiency, enabling faster response times to client inquiries.
- Collaborated closely with internal teams on project scoping and resource allocation, ensuring timely project completion within budget constraints.
- Closed business deals with some of the esteemed clients & consulting firms like Abbot, Pwc, Deloitte, BCG, Mckinsey, SK group, IDEX corp, STC, ArcelorMittal, etc.
Sales and Marketing Intern
TIMES OF INDIA
07.2020 - 08.2020
- Conversion of Maharashtra Times database to Times of India newspaper through telemarketing
- Making 100 calls per day from the database provided
- Converted 11 customers to Times of India from 406 (Maharashtra Times database) and making post sales calls
- Maintaining Excel database of sales conversion and subscribers converted
Digital marketing Intern
SHUBHAM HOUSING
05.2020 - 07.2020
- Shortlisting Top 8 competitors of Shubham Housing
- Preparing PPT presentation of each competitors on basis - Branding, Social Media & Activation by the company along with a comparing these criteria's with Shubham Housing
- Strategizing Red & Blue ocean strategy to attract the target informal income group in chawals & slums, Dharavi and Dombivelli
Sales Intern
Outlook Group Magazine
12.2019 - 02.2020
- Upselling and cross-selling of Outlook magazines to existing customers and through Tele calling, E-mailing & listing, Mass SMS
- Calling and qualifying inbound and outbound leads
- Converted (26 subscribers lead) into sales conversion
- Achieved target with total sales revenue of 71,316
Education
Post-Graduation Diploma in Management - Marketing
Pune Institute of Business Management
Pune 05.2019 - 05.2021
Bachelor of Commerce - Human resource and marketing
NERIM Group of Institutions
Guwahati 05.2015 - 05.2018
Skills
Pipedrive CRM software
Business Development
Negotiation
Time management
Strategic Communication
Project management
Account management
Client relationship management
Client acquisition
Customer engagement
Consultative sales
Problem-solving
Multitasking
Sales presentations
Certification
EFSET English Certification
Awards
- Received 'The Best performer' Of Quarter 1, 2024 - Fortune Business Insights
- Received 'The Rising Star Award' of Quarter 4, 2021- Fortune Business Insights
- Received certificate of appreciation for outstanding performance in BOP workshop 'Connecting Dots', 2019 in PIBM.
- Received second runners-up on talent show-singing in PIBM 2019.
- Appreciation Letter for best performance, 2020 from Outlook group magazine.
Timeline
Senior Strategic Client Partner
Fortune Business Insights
02.2021 - Current
Sales and Marketing Intern
TIMES OF INDIA
07.2020 - 08.2020
Digital marketing Intern
SHUBHAM HOUSING
05.2020 - 07.2020
Sales Intern
Outlook Group Magazine
12.2019 - 02.2020
Post-Graduation Diploma in Management - Marketing
Pune Institute of Business Management
05.2019 - 05.2021
Bachelor of Commerce - Human resource and marketing
NERIM Group of Institutions
05.2015 - 05.2018
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