Cloud computing
SUBHASHINI PONNUSWAMY
Chennai
Summary
With over 14 years of experience as a Site Reliability Engineer (SRE), coupled with extensive cloud expertise, I bring a holistic approach to optimizing system reliability, scalability, and security in cloud environments. Throughout my career, I've spearheaded the development and implementation of robust monitoring and alerting solutions, disaster recovery strategies, and automation frameworks tailored specifically for cloud architectures.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Software Engineer
PayPal
10.2017 - Current
- Being an SRE ,served as the central point of contact and coordination for all incident response activities
- This includes receiving and triaging incident reports, assessing the severity and impact of incidents, and initiating the appropriate response procedures
- Lead the execution of incident response procedures during live incidents, coordinating and engaging cross-functional teams to quickly diagnose and resolve issues
- Coordinated with third-party vendors and partners as needed during incident response efforts, ensuring clear lines of communication and alignment on resolution efforts and expectations
- Continuously assessed and refine incident response processes and procedures based on lessons learned from past incidents and industry best practices
- Driven initiatives to enhance incident detection, response times, and overall incident management effectiveness
- Provided training and awareness sessions to internal and external teams on incident response best practices, tools, and procedures
- Developed and maintained incident response plans and procedures tailored to PayPal's systems and services
- Ensure that response procedures are well-documented, regularly reviewed, and effectively communicated to relevant stakeholders across the organization.
- Implemented automated build and deployment processes to streamline release management procedures
Technology Analyst
Infosys Technologies Limited
06.2012 - 02.2014
- Measured and reported on service-level metrics to streamline IT assessment.
- Championed adoption of industry best practices within the team, resulting in improved code quality and more efficient development processes.
- Ran diagnostics and conducted software tests to resolve system issues.
- Developed diagrams to describe and lay out logical operational steps.
Systems Analyst
D&B Transunion
06.2010 - 05.2012
- Diagnosed, troubleshot and resolved network and system problems.
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
Programmer Analyst
Drivestream
03.2009 - 06.2010
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
- Approved engineering and project scope documents prior to delivery.
- Provided computer programming subject matter expertise to project team members.
- Directed software design and development to meet client needs for functionality and performance.
Business Associate
TCS Chennai-Two Magnum Campus
05.2007 - 02.2009
- Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.
- Provided after-hours support when necessary, demonstrating commitment to excellent customer service and responsiveness in critical situations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Identified issues, analyzed information and provided solutions to problems.
Education
B.Tech IT - IT
AAIST
Chennai, India 09.2000 - 05.2004
High School Diploma -
Bethel Mat.Hr.Sec.School
Chennai, India 06.1999 - 04.2000
Skills
Cloud Architecture Design
undefinedAccomplishments
Created various dashboard in grafana / observability to monitor cluster resource usage and performance metrics software engineers to use troubleshoot problems with their infrastructure
Software
Timeline
Software Engineer
PayPal
10.2017 - Current
Technology Analyst
Infosys Technologies Limited
06.2012 - 02.2014
Systems Analyst
D&B Transunion
06.2010 - 05.2012
Programmer Analyst
Drivestream
03.2009 - 06.2010
Business Associate
TCS Chennai-Two Magnum Campus
05.2007 - 02.2009
B.Tech IT - IT
AAIST
09.2000 - 05.2004
High School Diploma -
Bethel Mat.Hr.Sec.School
06.1999 - 04.2000
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