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Results-driven IT Support Specialist with 6+ years of experience providing enterprise-level technical support in a pharmaceutical environment. Skilled in troubleshooting Windows operating systems, Microsoft 365, Outlook, Teams, Active Directory, networking, and endpoint devices. Experienced in incident management using ServiceNow, supporting hardware and software installations, user account administration, and resolving complex technical issues while meeting SLA targets. Strong knowledge of ITIL practices, customer service, and maintaining compliance in regulated environments. Dedicated to delivering reliable technical solutions that improve end-user productivity.
Experienced with providing comprehensive technical support for desktop systems. Utilizes problem-solving skills to diagnose and resolve hardware and software issues efficiently. Knowledge of network configurations and system maintenance to ensure optimal performance.

IT professional with over a decade of experience in systems administration and support, specializing in performance optimization and security enhancement across diverse environments. Holds certifications in Microsoft technologies, CompTIA A+, Cybersecurity Analyst CySA+, and Cloud+, along with extensive knowledge servers, networks, Data backup, and operating systems. Proven ability to implement effective solutions that improve operational efficiency and safeguard critical data.

Dynamic IT Support Engineer with proven expertise at Patravali Foods, adept at resolving complex hardware and software issues while enhancing user experience. Skilled in Windows OS and proficient in Microsoft Office 365, I excel in vendor management and asset governance, ensuring seamless IT operations and exceptional service delivery.

Experienced IT Service Desk Engineer with 10+ years of experience delivering L1 and L2 technical support in Banking, Financial Services, and Insurance (BFSI) environments. Strong expertise in incident management, desktop support, Active Directory administration, system monitoring, and network troubleshooting. Skilled at diagnosing complex hardware, software, and connectivity issues while maintaining SLA compliance and operational stability. Proven ability to support enterprise users, coordinate with infrastructure teams, analyze incidents, and ensure continuous system availability and user satisfaction.

SUBODH SINGH

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L2 Senior Desktop Support Engineer

L2 Desktop Support Engineer

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L2 Senior Desktop Support Engineer

L2 Desktop Support Engineer

Bachelor of Science - Computer Science (IT)

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