Subrat Tyagi
Cluster Manager
Mumbai
Summary
Customer-focused professional with successful 13+ years career in optical industry. Dynamic successful applying team management and analytical skills in busy business environment.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Cluster Manager
Carl Zeiss (Bangalore) India Pvt. Ltd. (Vision Care)
Mumbai
10.2018 - Current
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Earned recognition for leadership excellence by consistently exceeding performance targets and promoting culture of continuous improvement within cluster management team.
- Defined clear targets and objectives and communicated to team members.
- Increased market share in Mumbai from 8% to 19%.
Sales & Costumer Relationship Manager
Bausch & Lomb Eye Care (I) Pvt. Ltd.
Nagpur
11.2012 - 09.2018
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 350% increase in sales.
- Educated customers about contact lens and taught them how to build new business out of it.
Sr. TSI
Luxor Writing Instrument Pvt. Ltd (Parker Pens)
Raipur
03.2011 - 10.2012
- Secondary target achievements
- New Market development
- Increase in sales by ensuring proper retailing, strong market present, proper merchandising and by stopping infiltration activities in territory
Sales Executive
Rational Business Corporation (De’smat)
Raipur
06.2010 - 03.2011
- Managed 1 CFA and 5 distributors
- Performed primary sales through direct dealers
- CFA outstanding management by establishing strong relationship.
- Increased Business through new dealer appointment.
Education
PGDM - Marketing
BLS Institute Of Management
Ghaziabad 01.2008 - 04.2010
Bachelor Of Science - Physics, Chemistry and Mathematics
Dr. Bhim Rao Ambedkar University
Agra 01.2005 - 04.2008
Skills
Leads Prospecting
Market Trend Analysis
New Business Development
Strategic Planning
Teamwork and Collaboration
Sales Statistics Analysis
Strategic account development
Employee Retention
Sales Presentations
Leads Prospecting
Workforce Planning
Accomplishments
- Won Best Cluster Award in 2023, PAN India.
- Won “Innovation Award” in Carl Zeiss in Dec’2022 at Annual meet.
- Cluster has won 5 awards out of 11 in Dec’22 Annual meet (Nationally)
- Cluster has won 7 out of 11 awards at ZEISS Annual Meet (Nationally) in 2021.
- Won Strategic Lenses National Product Star Award in 2016 & 2017 consecutively.
- Secured 3rd Position in “H1 Conquer” (Jan’14 to June’14) in Bausch & Lomb.
- Achieved the feat of being the Star of the Month for Feb ’13 in West region.
- Won consecutively Product (Bio-true) category award in Bausch & Lomb for Jan’13 & Feb’13 months.
- Also won Product category award for I- Connect in March’13 in Bausch & Lomb.
- Won Star of The Year in West Region in FY 2011-2012 in Luxor Writing Instruments Pvt. Ltd. (Parker Pens).
Native Place
Agra
Personal Information
- Father's Name: Mr. Shreekrishana Tyagi
- Mother's Name: Mrs. Preeti Tyagi
- Date of Birth: 08/01/88
Disclaimer
I hereby declare that all the data and information provided above are true and correct to the best of my knowledge.
Timeline
Cluster Manager
Carl Zeiss (Bangalore) India Pvt. Ltd. (Vision Care)
10.2018 - Current
Sales & Costumer Relationship Manager
Bausch & Lomb Eye Care (I) Pvt. Ltd.
11.2012 - 09.2018
Sr. TSI
Luxor Writing Instrument Pvt. Ltd (Parker Pens)
03.2011 - 10.2012
Sales Executive
Rational Business Corporation (De’smat)
06.2010 - 03.2011
PGDM - Marketing
BLS Institute Of Management
01.2008 - 04.2010
Bachelor Of Science - Physics, Chemistry and Mathematics
Dr. Bhim Rao Ambedkar University
01.2005 - 04.2008