Suchita Kangale
Pune
Summary
Adept at executive and administrative support, I spearheaded vendor management programs at ElasticRun, achieving significant operational efficiencies. With a knack for project management and a positive attitude, I enhanced facility safety standards and streamlined office operations, demonstrating strong problem-solving skills and team leadership.
Overview
15
15
years of professional experience
Work History
Head of Facilities and Executive Assistant to CXO
ElasticRun
06.2016 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Collaborated with architects, engineers, contractors, and project managers to optimize building functionality during new construction projects.
- Negotiated favorable contracts with vendors, resulting in significant cost savings for the organization.
- Increased safety standards by developing and enforcing comprehensive safety protocols for all facilities.
- Implemented preventative maintenance programs, extending equipment lifespan and reducing downtime.
- Enhanced facility efficiency by implementing cost-saving measures and streamlining operations.
- Optimized space utilization with strategic planning and effective facility layout designs.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Streamlined vendor management processes by centralizing information storage, improving contract negotiation strategies, and building strong relationships with key suppliers.
- Streamlined vendor management processes for enhanced collaboration between internal teams and external suppliers, reducing operational bottlenecks.
- Spearheaded vendor management programs to strengthen relationships with key partners while reducing dependency on single-source suppliers.
Assistant Front Office Manager
The Fern Residency
11.2015 - 06.2016
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Coordinated with sales and marketing teams to promote hotel services, special offers, and events to potential customers.
- Contributed towards achieving budgetary targets set by senior management through effective cost control measures.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Assistant Front Office Manager
Orritel Convention Spa And Wedding Resort
01.2015 - 11.2015
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Created, prepared, and delivered reports to various departments.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Assistant Front Office Manager
Sayaji Hotel
05.2009 - 12.2014
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Drafted employee work schedules to fill coverage gaps.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
Education
Certification - Digital Project Management
Udemy
Online05.2022
Certification - Ecommerce And Logistics Management
Welingkar Institute of Management
Mumbai05.2021
Diploma in Aviation And Hospitality - Hospitality Management
Sinhgad Institute of Aviation And Hospitality
Pune05.2009
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Operational Efficiency
- Decision-Making
- Organizational Skills
- Multitasking Abilities
- Event Management
- Project Management
- Team Leadership
- Sustainability Initiatives
- Vendor Management
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Head of Facilities and Executive Assistant to CXO
ElasticRun
06.2016 - Current
Assistant Front Office Manager
The Fern Residency
11.2015 - 06.2016
Assistant Front Office Manager
Orritel Convention Spa And Wedding Resort
01.2015 - 11.2015
Assistant Front Office Manager
Sayaji Hotel
05.2009 - 12.2014
Certification - Digital Project Management
Udemy
Certification - Ecommerce And Logistics Management
Welingkar Institute of Management
Diploma in Aviation And Hospitality - Hospitality Management
Sinhgad Institute of Aviation And Hospitality
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