Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SUCHITA VIJAY KHEDKAR

Kalyan

Summary

Customer-focused professional with successful 09-year career in IT service management sector. Dynamic successful applying change and ITIL service management in busy business environment.

Overview

11
11
years of professional experience

Work History

IT Manager

HBSC
05.2024 - Current

Technical Management & Support

Strategic & Operational Responsibilities

Project & Team Leadership

Security & Compliance

Change Manager

Capgemini
10.2019 - 04.2024

Client: IKANO Bank

Strategic Planning & Implementation

People-Focused Responsibilities

Process Management & Risk Mitigation

Leadership & Reporting

Incident Manager

Capgemini
12.2017 - 10.2019

Client: Volkswagen Group Sales

Incident Oversight

Coordination

Prioritization

Communication and Documentation

Decision-Making

Post-Incident Review

Process Improvement

Monitoring & Prevention

Major Incident Analyst

Microland Infotech
12.2016 - 12.2017

Client : Bank of America

Incident Detection and Assessment

Incident Response Coordination

Stakeholder and Communication Management

Technical Team Leadership

Resolution and Remediation

Post-Incident Activities

Process Improvement and Reporting

Service Desk Analyst

Wipro InfoTech Ltd
07.2014 - 12.2016

Client: YESBANK

First Point of Contact

Incident & Service Request Management

Technical Troubleshooting

User Account Administration

Software & Hardware Support

Documentation & Knowledge Management

Escalation

Customer Service

Education

BSC - IT

Mumbai University
Mumbai, MH

Diploma - Electronics and Communication

S H Jondhale Polytechnic

SSC - undefined

Maharashtra State Board

Skills

  • ITILServiceManagement
  • Multitasking abilities
  • Teamwork
  • Customer service
  • Process Improvement
  • Team Development

Accomplishments

  • ITIL Service Operation certified.
  • ITIL V3 Foundation 2011.
  • Dale Carnegie 'Step up to Professional Excellence.

Timeline

IT Manager

HBSC
05.2024 - Current

Change Manager

Capgemini
10.2019 - 04.2024

Incident Manager

Capgemini
12.2017 - 10.2019

Major Incident Analyst

Microland Infotech
12.2016 - 12.2017

Service Desk Analyst

Wipro InfoTech Ltd
07.2014 - 12.2016

Diploma - Electronics and Communication

S H Jondhale Polytechnic

SSC - undefined

Maharashtra State Board

BSC - IT

Mumbai University
SUCHITA VIJAY KHEDKAR