Hi, I’m
Sudeb Sarkar
Logistic Assistant
Mumbai
Summary
Accomplished Logistics Assistant with a proven track record at Clario (eResearch Technology GmbH), enhancing supply chain efficiency and fostering key supplier relationships. Skilled in International Logistics and Problem-solving abilities, I have significantly improved shipment timelines and reduced costs. Expert in managing high-stakes negotiations and customer relations, ensuring seamless international shipments and superior service.
Overview
9
years of professional experience
6
years of post-secondary education
4
Languages
Work History
Clario (eResearch Technology GmbH)Mumbai
Logistics Assistant
04.2023 - Current
Job overview
- Managing co-ordination & scheduling amongst the Production teams, Warehouse Management and Quality Assurance departments for Import & Export in the European Union.
- Managing accurate timelines with Forwarder and Clearing Housing Agents to provide on-time shipments with their requisite documentations.
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Resolving problems related to high-volume customers to provide efficient solutions with concern team.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
Marken (a UPS Company)Mumbai
Operations Coordinator
07.2021 - 04.2023
Job overview
- Managing all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
- Execute and monitor Import & Export shipments and manage scheduling shipments through freight carriers air freight depending on
the item's destination. Coordinating with customs agents to ensure that all documentation is in order prior to shipment - Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Reduced costs with meticulous budget management and resource allocation.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Coordinating with customs agents to ensure that all documentation is in
order prior to shipments. - Communicating with clients on shipping status and resolving any issues
- Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
- Perform additional administrative work as deemed necessary.
Blue Dart (DHL)Mumbai
Customer Service Executive
05.2019 - 07.2021
Job overview
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Collaborated with cross-functional teams to improve overall customer experience within the company.
- Arrange temperature-controlled shipments collection with specific
TCV. Inform the customer about the freight charges as per shipment size and customs clearing process for global shipments as per IATA guidelines. - Arranging Pickups and Deliveries for all the shipments within Turn Around Time by
coordinating with Operation Teams. - Generating new leads as part of business development.
BA Continuum India Pvt. Ltd.Mumbai
Operations Executive
09.2016 - 12.2017
Job overview
- Authorizing Credit checks for mortgage loans as part of Foreclosure.
- Working as a customer written correspondence support executive.
- Verifying and providing decision on charge sheets of customer.
- Building reports on the consolidation of total production and quality scores of the team.
- Coordinating with other teams for proper investigation and follow up.
- Preparing reports on MS Excel and Sharing with higher authority for approval.
Kotak Mahindra Old Mutual Life Insurance Ltd.Mumbai
Customer Service Executive
03.2015 - 08.2016
Job overview
- Managed inbound calls and escalation mails.
- Manage customer relations and customer service through daily communication and interaction.
- Provided technical support for clients on wide range of company products & services and assisting to clients in regard to alteration in policy.
- Acquiring new clients through various marketing-tools.
- Providing performance updates of investments to team and client alike.
- Continuously try to improve processes to create quality, reliable, timely services.
Education
University Of KalyaniWest Bengal
Master of Arts from History
01.2011 - 03.2013
Ranaghat College.West Bengal
Bachelor of Arts from General Studies
01.2007 - 07.2010
Skills
Supply Chain Operations
Transportation Management
International shipments
Invoicing and shipping documentation
Analytical Thinking
Transportation Planning
Inventory Management
Warehouse Management
Customer Service
Problem-solving abilities
Warehouse Operations
International Logistics
Timeline
Logistics Assistant
Clario (eResearch Technology GmbH)
04.2023 - Current
Operations Coordinator
Marken (a UPS Company)
07.2021 - 04.2023
Customer Service Executive
Blue Dart (DHL)
05.2019 - 07.2021
Operations Executive
BA Continuum India Pvt. Ltd.
09.2016 - 12.2017
Customer Service Executive
Kotak Mahindra Old Mutual Life Insurance Ltd.
03.2015 - 08.2016
University Of Kalyani
Master of Arts from History
01.2011 - 03.2013
Ranaghat College.
Bachelor of Arts from General Studies
01.2007 - 07.2010