Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUDESH BABAN SHIRKE

Pune

Summary

Dynamic Manager at Bajaj Allianz General Insurance with a proven track record in strategic planning and process improvement. Expert in decision-making and conflict resolution, I successfully managed over 4,000 claims, enhancing operational efficiency and customer satisfaction. Recognized for fostering strong relationships and driving team performance through effective training and development initiatives.

Overview

3
3
Languages
18
18
years of professional experience

Work History

Manager

BAJAJ ALLIANZ GENERAL INSURANCE CO
PUNE
04.2009 - Current
  • Location head with having claim registration above 4k
  • Maintained Monthly MSR and ensured timely completion of daily tasks by teams.
  • Made decisions on critical claims to ensure timely processing.
  • Reviewed high-value claims to validate compliance and mitigate potential risks.
  • Resolve customer care grievance issues with proper customer satisfaction.
  • Implementation of new ideas
  • Coordinated training sessions for staff to enhance product knowledge and service skills.
  • Managed operational workflows to ensure efficient processing of insurance claims.
  • Aided senior leadership in decision-making by generating daily reports with actionable recommendations.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Recruited and hired qualified candidates to fill open positions.
  • Monitored staff performance and addressed issues.
  • Addressed escalated customer issues for Bajaj Allianz general insurance accounts.
  • Monitored branch workflows and improved coordination across sales and service functions.

Education

Licentiate -

Insurance institute of india
Mumbai, MH

Diploma - Automobile Engineering

Board Of Technical Education Mumbai
Mumbai, MH

Skills

  • Strategic planning
  • Process improvement
  • Decision-making capabilities
  • Results-oriented
  • Problem solving
  • Project management
  • Conflict resolution
  • Relationship building

Languages

English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1

Timeline

Manager

BAJAJ ALLIANZ GENERAL INSURANCE CO
04.2009 - Current

Licentiate -

Insurance institute of india

Diploma - Automobile Engineering

Board Of Technical Education Mumbai
SUDESH BABAN SHIRKE