Sudhanshu Chaubey

• AFFLUENT CARDS- AIRPORT CHANNEL-AXIS BANK
• Convincing customer for new products and maintaining relationship with them.
• Maintaining approval rate of credit card applications.
• Analyzing of business trends and target figures to formulate new strategies.
• Ensures all the applications are accurately filled submitted within the TAT to the operation team.
• Responsible for new customer acquisition, maintaining healthy business relations with customers and branches, Third party team members, enhancing customer & relationship managers, team members, satisfaction matrices. Ensuring quick, smooth & comprehensive solutions.
• Conducting outbound marketing calls and scouts for new leads and referrals to generate business.
• Leading, training, monitoring and allocating the team members to ensure efficiency in business operations, client servicing and meeting of individual & group targets along with generating premium credit card business with branches, corporate salary group online platform and DSA.

Mumbai Airport-Qatar Airways

• Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
• Doing Meet and Assist for VVIP's & VIP's
• Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
• Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
• Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
• Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
• Maintained flight schedules by coordinating with pilots, cabin crew, and ground service providers.