SUDHIR PRAKASH

• Established strong communication when interacting with customers in order to build healthy relationship.
• Interfaced directly with customer and providing personalized support to deliver their required project.
• Developed and implemented marketing strategies to increase customer engagement and project awareness.

• Managed customer accounts and customer relationships.
• Established relationships with key customers, providing personalized service and support.
• Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently.
• Developed pricing strategies that maximized profits while meeting customer expectations.
• Built partnerships with channel partners to expand sales opportunities.
• Liaised regularly with upper management to ensure alignment of goals and objectives.

• Attend the customers and help them to understand the project.
• Maintain and update customers account on every visit.
• Actively participated in cold calling and generate leads.
• Routine followups with the visited customers regarding the revisit.
• Worked closely with team to resolve customer satisfaction issues.
• Coordination with the legal and finance team for the payment updates.

• Optimized operations of all the F&B avenues and added up to 25% contribution in the overall revenue of OYO properties.
• Managed the P&L of all the F&B in OYO properties and added up to 30% monthly growth.
• Opened and managed different sources of business through asset monetization in OYO properties and increased the gross revenue.
• On-boarded 100+ restaurants and started the cloud kitchen operations from their existing kitchen set-up adding additional business.

• Planned and executed the expansion of operations starting from selection of city to operation space, vendors, team building and expansion.
• Developed strategies for delivering bulked orders within timeline and minimized the order cancellation by 20%.
• On-boarded 50+ optimum suppliers for direct and indirect engagement in the business and minimized inventory carrying cost aligned with the business expansion plan.
• Established partnership for events with organizations and covered over 25+ events yearly pan Indian and adding up to 30% revenue.

Established a food delivery start-up B2B & B2C (online food ordering and delivery service) with a market expanse of over 500 business partners.

• Enhanced the company profit margin per order by 24% by negotiating with top 20 growing restaurant business in every city based on market competition, additional volume and bench-marking.
• Defined 25 check points for selection of restaurant business partners, evaluated over 500 potential partners and on-boarded 210 restaurants in 12 cities.
• Planned and executed the expansion of operations in 6 cities starting from selection of city to office space, vendor, team building and expansion.