Microsoft Dynamics
Sufiyan Mirza
Thane
Summary
Astute 'Technical Advisor' with proven ability to analyze, diagnose, and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical problems. Possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in delivering network and software support to users and developing and implementing technical solutions. Dedicated to working across enterprise levels to define operational goals and enhance revenue while raising customer morale.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Freelance Teacher& Trainer / Kalyan West / Remote
Self Employed Services
01.2015 - Current
- Designed and delivered comprehensive English language courses for up to 1,000 Students.
- Developed soft skills training programs to enhance communication and teamwork as a freelancer.
- Promoted a culture of ongoing learning within the student community through professional development opportunities tailored to individual needs.
- Prepared instructional materials for group and one-on-one use to comply with the established curriculum.
Senior Collections Specialist
Radius Global Solutions
10.2023 - 03.2024
- Managed and resolved escalated collection issues, ensuring adherence to compliance and regulatory standards
- Reduced delinquency rates by developing targeted communication strategies tailored to individual clients.
- Maximized efficiency by utilizing advanced software tools to automate routine tasks and streamline workflows.
Sr. Client Support
TeamLease Digital, Accenture, Vikhroli
07.2022 - 09.2023
- Provided technical support for MS Systems and Servers, assisting clients with MS O365-related queries
- Developed strong client relationships through efficient issue resolution and proactive support.
Sr. Customer Support
Concentrix Thane
01.2019 - 03.2022
- Delivered high-quality technical support for up to 30 customers daily.
- Resolved complex technical problems for more than 100 customers.
- Enhanced user experience by providing clear and effective solutions.
- Exceeded performance metrics consistently through diligent work ethic and commitment to excellent customer service.
English Trainer
Eon Vertex Edu
01.2011 - 12.2014
- Conducted training sessions for beginners and intermediate-level students regularly for a batch of 25-30 students.
- Established strong relationships with parents and guardians through regular communication on student progress and available resources for at-home practice.
- Maximized student retention by creating engaging lesson plans that catered to various learning styles and preferences.
- Collaborated with colleagues to develop new curriculum materials that better suited the needs of English learners.
Education
Bachelor of Arts - India English Literature
Sir Sayyed College of Arts
Aurangabad07.2022
Associate of Arts - Teacher Education, Subject-Specific
Asian College of Teachers
Mumbai, India07.2021
GED -
IT Labs
Aurangabad, India 06.2011 - 12.2011
Associate of Science - Science Education
Maulana Azad Junior College of Science
Aurangabad05.2005
GED -
Intellipaat
Online 10.2023 - Current
Skills
Technical Proficiency:
- Microsoft Systems, Servers, MS O365, Mac Basic, Linux (Ubuntu), AWS, Azure
- Customer Service: Issue resolution, Customer relationship management, Technical troubleshooting
- Student Experience:
- Communication, Problem-solving, Student engagement, Training, and mentoring
Remote Work: Effective communication, Self-motivation, Time management, Use of collaboration tools
Training and Certifications
- Trained in TEFL (Teaching English As a Foreign Language)
- Microsoft Systems and Servers trained
- MS Office 365 (Microsoft Exchange Online) trained (at WIPRO)
- AWS Cloud Basics trained
- Azure Cloud Basics trained
Soft Skills:
Communication, Problem-solving, Team collaboration, Training and mentoring, Effective communication and convincing skills, Advanced internet skills, Persuasion techniques, Credit and collections, Teamwork and Collaboration, and multitasking Abilities
Languages
Cricket, Learning New Technologies
I like to play and watch cricket and learn about new technologies specially study cloud and scripting and Python Language.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeGig WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offPersonal development programsSoftware
Slack
TeamViewer
LogMeIn
Zoom
Microsoft Teams
Google Meet
Interests
Cloud Technology
AI
DevOps
IT Support
Timeline
GED -
Intellipaat
10.2023 - Current
Senior Collections Specialist
Radius Global Solutions
10.2023 - 03.2024
Sr. Client Support
TeamLease Digital, Accenture, Vikhroli
07.2022 - 09.2023
Sr. Customer Support
Concentrix Thane
01.2019 - 03.2022
Freelance Teacher& Trainer / Kalyan West / Remote
Self Employed Services
01.2015 - Current
GED -
IT Labs
06.2011 - 12.2011
English Trainer
Eon Vertex Edu
01.2011 - 12.2014
Bachelor of Arts - India English Literature
Sir Sayyed College of Arts
Associate of Arts - Teacher Education, Subject-Specific
Asian College of Teachers
Associate of Science - Science Education
Maulana Azad Junior College of Science
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