Suhas Mahangare
Thane
Overview
11
11
years of professional experience
Work History
Guest Relations Executive
Hungerinc Hospitality Private Ltd
Mumbai
04.2017 - Current
- Managed and improved customer service functions for reception and lounge areas.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Managed guest feedback effectively, implementing necessary changes for continuous improvement.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register to record transactions accurately and efficiently.
Assistant Cafe Manager
Cafe Coffee Day
Thane
05.2013 - 11.2015
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
Education
B.SC HMCT - Hotel Management
D.Y.Patil College of HMCT
Navi Mumbai03.2012
High School Diploma -
M.H.High School
Thane03.2006
Skills
- Hospitality industry experience
- Strong empathy
- Guest satisfaction focus
- Guest Relations
- Complaint Handling
- Administrative Leadership
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Guest Relations Executive
Hungerinc Hospitality Private Ltd
04.2017 - Current
Assistant Cafe Manager
Cafe Coffee Day
05.2013 - 11.2015
B.SC HMCT - Hotel Management
D.Y.Patil College of HMCT
High School Diploma -
M.H.High School