Highly accomplished HR professional with 20 years of experience in Human Capital Management and Development across various industries including IT & ITES, BPM, telecom, hospitality, insurance, shared services center, and supply chain management. Adept at driving strategic initiatives, digital transformation, and facilitating impactful learning solutions aligned with organizational objectives. Provide human capital management leadership to critical and organization-wide initiatives related to business process redesign and change management. Lead the Talent and Performance Management Process: Drive annual Talent Review and Succession Planning exercise. Develop and execute talent acquisition and retention strategies and execution plans. Formulate and implement learning strategy. and collaborate and work with learning partners to define and develop curriculum and programs that address the strategic agenda. Work with Business Leaders and HR Business Partners in mapping appropriate career development plans for High Potential talents, future-ready leaders and successor candidates. Lead the employee engagement and retention initiatives to increase organizational and individual performance - all designed to reinforce a “People First” culture. CSG and DEI: Lead the planned projects for the organization. Impact Assessment: Create and execute planned strategy for measuring business impact of HR processes and initiatives.
Overview
10
10
years of professional experience
Work History
Senior Manager – Capability Development
Tata Martrade International Logistics Ltd
Led Talent, L&D, and OD functions, managing a team of 4 members
Designed, curated & implemented functional, technical, behavioral, and leadership development programs
Drove L&D process including Learning Need Identification, Design, Delivery, and evaluation
Planned and launched new LMS system and eLearning courses
Facilitated leadership development workshops and train-the-trainer sessions
Planned and executed talent reviews, succession management, and career progression initiatives.
Lead Capability Development and Lead HRBP (Sales & Services)
TechNova Imaging Systems (P) Ltd.
2023.10 - Current
Heading the Capability Development of the organization and Business Partnering Lead for the Sales and Services functions
Leading the HRIS and HR Digitalization projects: Conceptualization, scoping, and planning for implementation post-alignment with all stakeholders and cost-benefit analysis.
Independent HR Consultant
Entrepreneurial Venture
2020.02 - 2020.11
Managed business development, client management, and proposal drafting for L&OD projects
Provided expert advice on learning and organizational development initiatives to global MNCs and HR consultancies
Designed, developed, and launched online courses catering to WFH requirements
Led talent development initiatives and served as a career coach.
Human Resources Lead
Emerson IT Solutions
2018.10 - 2020.01
Led Talent, L&D, and OD functions, partnering with business heads on strategic programs
Managed the Learning Centre of Excellence and talent processes including performance management and succession planning
Evaluated training effectiveness and managed L&D operations and budgets.
Head of Learning and Development
CMS Info Systems
2016.12 - 2018.08
Established and led the L&D and Talent Management department catering to pan-India operations
Managed governance, budgeting, and compliances for internal and external partnerships
Designed and launched induction and capability development programs
Identified and managed relationships with vendors and consultants.
Senior Group Manager HR
WNS Global Services Ltd
2014.07 - 2016.08
Developed strategic L&D frameworks and talent management programs for global operations
Partnered with leadership to drive employee development and execute L&D budgets
Implemented OD interventions for specific business units and managed leadership academy teams.
Education
MBA - Human Resources Management
ICFAI University
Hyderabad, India
07.2014
Executive Program in Human Resource Management (EPHRM) -
Indian Institute of Management Calcutta (IIM C)
07.2013
Advanced Diploma in Business Management -
ICFAI University
01.2012
Post Graduate Diploma in Business Management -
ICFAI University
01.2010
Bachelor of Hotel Management -
Institute of Hotel Management Catering Technology and Applied Nutrition (IHMCTAN), Kolkata
Learning Architect and strategist of impactful learning solutions aligned with organizational strategy., Competency development interventions with Skill-Matrix for bottom-line results and employee empowerment., Worked with diverse global conglomerates such as Walt Disney, Radisson, Vodafone, Tata Group Companies, Emerson IT, Max New York Life, and WNS Global Services Ltd., Translated business strategy into tangible learning experiences and consistent learner engagement., Facilitated various learning formats including Classroom & Virtual Instructor-Led Training and digital learning solutions., Designed and facilitated Talent Management, Leadership Development, and team-building interventions., Managed external vendor/partner relationships resulting in high-quality, cost-effective learning solutions., Collaborating with senior leadership to identify learning needs and enhance organizational capabilities., Managing budgets, vendor relationships, and evaluating the effectiveness of learning initiatives., Implemented innovative learning solutions resulting in a 20% increase in employee engagement., Restructured the training curriculum, leading to a 30% improvement in training effectiveness., Successfully launched a leadership development program recognized for its impact on talent retention.
Professional Development
Certified ICF Coach and Meta NLP (Neuro Linguistics Programming) – Neuro-Semantics Coach
Diploma in Training and Teaching – City & Guilds
The Complete Instructional Designer Course
Certified OD Practitioner
Cognitive Behavioural Therapy (CBT) Practitioner
Certified in assessment tools: Trimetrix – TTI Insights (USA) - DISC, 15FQ+, HR Chally; trained in MBTI, TAT, and RSI tests
People Process Lab (ISABS) – BHLP
Mind Mapping, Six Thinking Hat, Innovate or Evaporate
Current Location
Vashi, Navi-Mumbai, Pune
Previous Experience
Vodafone India & Vodafone Shared Services
Tata Sky Ltd
Max New York Life
Timeline
Lead Capability Development and Lead HRBP (Sales & Services)
TechNova Imaging Systems (P) Ltd.
2023.10 - Current
Independent HR Consultant
Entrepreneurial Venture
2020.02 - 2020.11
Human Resources Lead
Emerson IT Solutions
2018.10 - 2020.01
Head of Learning and Development
CMS Info Systems
2016.12 - 2018.08
Senior Group Manager HR
WNS Global Services Ltd
2014.07 - 2016.08
Senior Manager – Capability Development
Tata Martrade International Logistics Ltd
MBA - Human Resources Management
ICFAI University
Executive Program in Human Resource Management (EPHRM) -
Indian Institute of Management Calcutta (IIM C)
Advanced Diploma in Business Management -
ICFAI University
Post Graduate Diploma in Business Management -
ICFAI University
Bachelor of Hotel Management -
Institute of Hotel Management Catering Technology and Applied Nutrition (IHMCTAN), Kolkata
Senior Advisor Capability Development (AO6) at RoadTek - Department of Transport and Main RoadsSenior Advisor Capability Development (AO6) at RoadTek - Department of Transport and Main Roads
Business Support Operations Manager/ Capability Development Manager/ Transformation Enablement and Impact Reporting Specialist at Old MutualBusiness Support Operations Manager/ Capability Development Manager/ Transformation Enablement and Impact Reporting Specialist at Old Mutual