Suman Paul
A Seasoned Event professional having natural proficiency in Client handling,Client Service,Operational liassioning
Mumbai,MH
Summary
Dynamic project manager with a proven track record at Services India, excelling in customer support and time management. Successfully enhanced client satisfaction through effective problem-solving and critical thinking. Recognized for implementing cost-saving initiatives and mentoring junior team members, driving operational excellence and fostering strong supplier relationships.
Experienced with project management, client communication, and creative problem-solving. Utilizes versatile skills to deliver high-quality results across various industries. Knowledge of effective freelancing strategies, ensuring project completion and client satisfaction.
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Professional freelancer with deep understanding of client needs and project management. Known for delivering impactful results and maintaining high standards in every assignment. Collaborative team player who swiftly adapts to changing requirements to achieve goals. Skilled in communication, time management, and creative solutions, contributing to productive and positive work environment.
Overview
15
15
years of professional experience
Work History
Project Incharge
Services India(Stationed with Amitabh Bacchan job)
01.2010 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- personally taken care of Amit Jis 70 year birthday celebration,coordinated the whole program logistics and implemented the same on behalf of Services India stationed at ABCL,taken care of security liassioning of all the celebrities who were invited.
Manager of Operations
Services India
01.2010 - 03.2019
- personally worked with KKR team in IPL,taken care of the whole hospitality part in all match venues PAN India for a stretch of 4 years.
- taken care of all the promotional events targeting HNI clients PAN INdia basis for Volkswagen and Mercedes,Coordinated with the senior officials from Head Quarter of both the brands
- worked with Xp& and Chakkrikka Design and Structure Pvt Ltd
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Freelancer
Multiple Organizations
05.2021 - Current
- taken care of branding and billing related liassioning on behalf of AAR TECHNOLOGIES AND SOFTWARE SOLUTION PRIVATE LIMITED with Nabanna,West Bengal Government HQ
- taken different assignments in collab programs of foreign delegates in their India Visit
- taken care of different foreign location promotional tour for dealer network of big corporate like Asian Paints,Skoda Volkswagon Plant at Chakan,Pune targeting their product sales efficiency
- Taken care of different personal events of very big HNIs
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
Skills
Project management
Timeline
Freelancer
Multiple Organizations
05.2021 - Current
Project Incharge
Services India(Stationed with Amitabh Bacchan job)
01.2010 - 03.2019
Manager of Operations
Services India
01.2010 - 03.2019
Similar Profiles
ANNMARIE GRAHAMANNMARIE GRAHAM
Security Officer at Mz Holding Ltd -stationed Azul Beach Resort NegrilSecurity Officer at Mz Holding Ltd -stationed Azul Beach Resort Negril
Bongani MthombeniBongani Mthombeni
Tourism Marketing Customer Care Services Intern at South African Biodiversity Institute stationed at the South African National Parks.Tourism Marketing Customer Care Services Intern at South African Biodiversity Institute stationed at the South African National Parks.
Parag MoreParag More
Business Analyst at VH Consultancy stationed at SG MaartBusiness Analyst at VH Consultancy stationed at SG Maart
Richard PintoRichard Pinto
Sr Client Service Manager at Nexsales Solutions Pvt LtdSr Client Service Manager at Nexsales Solutions Pvt Ltd
Swanand KulkarniSwanand Kulkarni
Regional Sales Manager (West) - Professional Division at Sennheiser Electronics India Pvt. Ltd.Regional Sales Manager (West) - Professional Division at Sennheiser Electronics India Pvt. Ltd.