Summary
Overview
Work History
Education
Skills
Timeline
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Suman Singh

Pune

Summary

Results-oriented Delivery Manager / Account Manager with 17+ years of progressive experience in managing end-to-end delivery for enterprise-scale applications in the cards and payments domain in both domestic and international networks, with a proven track record of delivering innovative solutions and driving transformation. Adept at stakeholder engagement, client relationship management, delivery planning, and cross-functional team leadership. Proven ability to manage complex programs involving distributed teams, agile execution, technical oversight, and high-value business outcomes.

Overview

10
10
years of professional experience

Work History

Account Manager

Synechron Technologies
04.2023 - Current
  • Led the successful implementation and development of cutting edge payment solutions.
  • Extensive knowledge of payment ecosystems, including card processing, real time payments, fraud prevention and regulatory compliance.
  • Successfully established and exceeded revenue targets.
  • Accelerated revenue growth year over year. Implemented a substantial increase in personnel count.
  • Led and cultivated key client relationships, driving substantial revenue growth, and achieving high customer satisfaction ratings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Associated with payments industry giants like Mastercard, Cuscal, ACI worldwide and many more.

Delivery Manager / Account Lead

Cuscal
04.2020 - Current
  • Manage end-to-end delivery of Mandated Payment Services (MPS), leading 3 Agile teams delivering 30+ APIs and critical banking features.
  • Act as primary point of contact for client stakeholders, facilitating governance meetings, SoS, and cross-team alignment.
  • Drive delivery milestones, resolve risks, and ensure timely execution across sprints/releases.
  • Provide Agile coaching to internal teams, aligning delivery with enterprise quality and compliance standards.
  • Guide task allocation, performance tracking, and technical/functional mentorship for a 30+ member team.

Technical Delivery Manager / Product Owner

Mastercard
01.2019 - 03.2020
  • Owned delivery of high-impact features across MPGS (payment gateway) and Loyalty Solutions.
  • Liaised with clients and business units to define product features, prioritize backlogs, and align roadmaps with business goals.
  • Delivered 50+ payment and loyalty features under tight schedules, enhancing customer engagement and partner satisfaction.
  • Facilitated cross-functional planning with global teams, reducing cycle time and increasing throughput.

Senior Business Analyst / Delivery Coordinator

Mastercard
12.2016 - 11.2018
  • Partnered with business teams to translate strategic goals into actionable product features across MDES and card services.
  • Defined business and functional requirements, validated test strategies, and drove user story acceptance.
  • Managed project deliverables and team activities to ensure alignment with account performance metrics.

Project Delivery Lead / Scrum Master

Mastercard
07.2015 - 11.2018
  • Spearheaded delivery planning and execution of MI Issuing platform enhancements.
  • Managed Agile ceremonies, backlog grooming, and delivery forecasting across 20+ member team.
  • Built strong delivery discipline ensuring successful delivery of 50+ features.

Education

Bachelor of Information Technology -

Bharati Vidyapeeth College of Engineering, Bharati University
Pune, MH

Skills

  • Strategic Account & Delivery Management
  • Program & Project Management (Agile/Waterfall/Hybrid)
  • Client Relationship & Stakeholder Engagement
  • Cost-Benefit & Risk Analysis
  • Cross-Functional Team Leadership (50 members)
  • Product Roadmap & Feature Delivery
  • Release Planning & Execution
  • Agile methodology implementation
  • JIRA
  • Confluence
  • Miro
  • ALM
  • Oracle/PostgreSQL

Timeline

Account Manager

Synechron Technologies
04.2023 - Current

Delivery Manager / Account Lead

Cuscal
04.2020 - Current

Technical Delivery Manager / Product Owner

Mastercard
01.2019 - 03.2020

Senior Business Analyst / Delivery Coordinator

Mastercard
12.2016 - 11.2018

Project Delivery Lead / Scrum Master

Mastercard
07.2015 - 11.2018

Bachelor of Information Technology -

Bharati Vidyapeeth College of Engineering, Bharati University

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Suman Singh