Sumbul Perveen
Mumbai
Summary
- Proficient in Salesforce CRM platform, including Sales Cloud, Service Cloud & Experience Cloud
- 8+ years of experience as a Salesforce Tester and Administrator specializing in functional and regression testing, system integration testing, user acceptance testing, and end-to-end testing.
- Extensive knowledge of Configuration processes
- Strong understanding of agile software development methodologies and experience working in agile teams.
- Skilled in test planning, test case design, test execution, defect tracking, and test reporting using industry-standard testing tools.
- Excellent analytical and problem-solving abilities
- Exceptional communication skills, both verbal and written, facilitating effective collaboration with cross-functional teams and stakeholders.
- Highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Lead Salesforce QA and Administrator
Accenture Solutions
07.2021 - Current
- Collaborated with development and business teams to define test requirements, create test plans, and design test cases.
- Executed functional, regression, integration, and end-to-end testing on Salesforce applications to ensure system reliability, data integrity, and adherence to business requirements.
- Identified, documented, and tracked defects using bug tracking systems (e.g., ADO) and followed up on defect resolution with development teams.Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Actively participated in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to provide input on testing strategies and ensure timely delivery of high-quality software.
- Collaborated with business users to conduct user acceptance testing (UAT) and facilitated UAT sessions to gather feedback and ensure system readiness for production deployment.
- Prepared test reports summarizing test execution results, defect metrics, and overall system quality for stakeholders and project managers.
- Contributed to continuous improvement efforts by suggesting enhancements to testing processes, tools, and frameworks
- Improved test data management practices, creating realistic datasets for more effective testing scenarios.
- Led training sessions for new testers, elevating team knowledge and capabilities in software testing methodologies.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Salesforce Business Analyst
Prodapt Solutions
08.2019 - 01.2021
- Gathered business requirements from stakeholders, conducted interviews, and facilitated workshops to understand business processes and objectives.
- Translated business requirements into detailed technical specifications, ensuring alignment with Salesforce best practices.
- Maintained and setup user licenses roles, profiles, permission sets, OWD settings, sharing rules and public groups
- Managed custom objects, fields, formula fields and validations
- Designed workflows, process builders, flows to setup automations
- Configured page layouts, record types, and email alerts to support key business metrics
- Communicated with stake holders across all levels in organization
- Created salesforce reports and dashboards to maintain data integrity
- Served as the technical expert on projects focused on Sales Cloud and Service Cloud
Quality Assurance Analyst
Prodapt Solutions
05.2015 - 06.2018
- Conducted manual testing activities for multiple software projects, adhering to define test plans and ensuring thorough coverage of functional and non-functional requirements
- Created and executed test cases and test plans for new and existing software features
- Performed regression testing to ensure that previously identified defects were fixed
- Participated in daily stand-up meetings and provided testing status updates
- Experienced in working Agile environment
- Worked collaboratively with development team and business groups to complete comprehensive testing on major new releases
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
Education
B.Tech - Electronics And Telecom
Bharath University
Chennai, India04.2015
Skills
- Salesforce CRM Platform (Sales Cloud, Service Cloud, Experience Cloud)
- Functional Testing (Black Box Testing, White Box Testing)
- Regression Testing
- System Integration Testing
- User Acceptance Testing (UAT)
- End-to-End Testing
- Test Planning and Execution
- Salesforce Security management
- Salesforce Business Analysis
- Salesforce Workflow configuration
- Salesforce CRM Management
- Salesforce Configuration
- Defect Tracking and Management (Azure Dev Ops)
- Agile Methodologies (Scrum)
- Analytical and Problem-Solving Skills
- Communication and Collaboration
- Test Reporting and Documentation
- Continuous Improvement
- Salesforce Administration
- SOQL (Basic queries)
- Mentoring and training
- Agile Methodology Understanding
- Critical thinking abilities
- Root Cause Analysis
- Functional testing competency
- Test case development
- Defect Tracking and Reporting
- Bug Tracking and Resolution
- Requirements Gathering
Certification
Salesforce Administrator
Salesforce BA
Salesforce Sales Cloud Consultant
Salesforce Experience Cloud Consultant
Accomplishments
- Ace Award for thorough manual API testing
- Pinnacle Team Award - For delivering parallel running projects on time
- Greenline Conductor Award for delivering complex integration project between Salesforce And Microsoft D365
Timeline
Lead Salesforce QA and Administrator
Accenture Solutions
07.2021 - Current
Salesforce Business Analyst
Prodapt Solutions
08.2019 - 01.2021
Quality Assurance Analyst
Prodapt Solutions
05.2015 - 06.2018
B.Tech - Electronics And Telecom
Bharath University
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