Sumedh Rangari
Mumbai
Summary
Dedicated and guest-oriented professional with 2.5 years of experience in team management and food and beverage operations. Proven ability to enhance guest satisfaction through effective service resolution and multitasking in high-volume establishments. Demonstrated expertise in strategic planning and leadership, eager to leverage organizational skills to contribute effectively to the organization.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Food & Beverage Executive
JW Marriott Mumbai Juhu
12.2023 - Current
- Lead daily operations at Bombay Baking Company, Gourmet Café, and Lifestyle Emporium, recognized for fine foods, artisanal beverages, and curated retail experiences.
- Managed a team to deliver exceptional dining experiences, achieving high customer satisfaction.
- Handled inventory management and staff training, ensuring seamless operations.
- Expanded product range with new retail, wine, and coffee offerings, boosting sales.
- Developed marketing strategies for promotions, increasing footfall and engagement.
- Managed customer relationships and oversaw P&L responsibilities. Played a key role in menu development and retail product innovation, including specialty coffee and artisanal beverages.
- Managed sales of festive gift hampers and actively participated in sales calls. JW Marriott Mumbai Juhu was recognized as the second-highest in hamper revenue among all Marriott hotels in India for 2023.
- Managed breakfast operations at Lotus Café, serving 500-600 guests daily.
- Served as a key member of the operations team at the Women in Leadership at Marriott conference, attended by Marriott International Chairman, Mr. David Marriott.
Guest Service Associate
Trident, Bandra Kurla
10.2021 - 07.2023
- Excelled as a guest service associate at O22, an all-day dining restaurant, and subsequently served as shift in charge at Botticino, a fine-dining Italian restaurant.
- Proficiently managed POS system, handling guest orders, reports, and procedures with precision.
- Continuously enhanced expertise in product specifications and industry best practices.
- Gained the ability to work under pressure in a fast-paced environment while managing distractions and interruptions.
- Managed bar inventories, assisted with stock control, and ensured compliance with regulations.
- Led employee training in SOPs, LQA, communication, menu, and guest service.
- Effective team player, promoting constructive criticism with management.
- Led conflict resolution, team building, liaised with higher management for smooth daily operations and identifying associate challenges.
Education
Guest Service Management Associate -
The Oberoi Centre of Learning & Development
New Delhi 10.2023
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Bengaluru, India06.2021
Higher Secondary Certificate (HSC) -
St. Francis De Sales College
Nagpur, India03.2017
Secondary School Certificate (SSC) -
St. John's High School
Nagpur, India03.2015
Skills
- Time Management
- Public Speaking
- Leadership
- Critical Thinking
- Upselling
- Teamwork
- Interpersonal Skills
- Vendor Negotiations
- Problem-Solving
- Attention to Detail
Accomplishments
- Received recognition and a reward from the General Manager during a morning meeting with all directors for successfully passing a secret audit on finance compliance policy, demonstrating integrity and honesty at JW Marriott Mumbai Juhu (2024)
- Recognized three times by the General Manager at Trident Bandra Kurla during the GMA for exceptional guest feedback in food and beverage service (2022)
- Runner-up in Tycoon Competition at IHM Bangalore (2019)
- Participated as a volunteer in a blood donation camp organized by Lions Blood Bank at IHM Bangalore (2018)
- Won various accolade in football tournaments at school, college, district, state levels (2014 - 2018)
Languages
English
Hindi
Marathi
Additional Information
- Mr. Jordan Salvadore
- Assistant Restaurant Manager, JW Marriott Mumbai Juhu.
- Jordan.C.Salvadore@marriotthotels.com - +91 9503767411 - Mr. Gaurav Mehra
- Restaurant Manager, Trident Nariman Point.
- gaurav.mehra@tridenthotels.com - +91 8454932388 - Ms. Neha Aggarwal
- Faculty Front Office, The Oberoi Centre of Learning & Development.
- Neha.Aggarwal@oberoigroup.com - +91 9582548247 - Mr. Justin Khodaiji
- Faculty Food and Beverage Service, The Oberoi Centre of Learning & Development.
- Justin.Khodaiji@oberoigroup.com - +91 9920512526
Timeline
Food & Beverage Executive
JW Marriott Mumbai Juhu
12.2023 - Current
Guest Service Associate
Trident, Bandra Kurla
10.2021 - 07.2023
Guest Service Management Associate -
The Oberoi Centre of Learning & Development
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Higher Secondary Certificate (HSC) -
St. Francis De Sales College
Secondary School Certificate (SSC) -
St. John's High School
Certification
Certified food safety supervisor (FSSAI) - 03/2024
Hobbies and Interests
- Football
- Mixed Martial Arts
- Trekking
- Reading Books
- Fitness Training
- Cycling
- Gaming
- Travelling