Sumedh Rangari
Mumbai
Summary
Dedicated and guest-oriented professional with 2.5 years of experience in team management and food and beverage operations. Proven ability to enhance guest satisfaction through effective service resolution and multitasking in high-volume establishments. Demonstrated expertise in strategic planning and leadership, eager to leverage organizational skills to contribute effectively to the organization.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Food & Beverage Executive
JW Marriott Mumbai Juhu
Mumbai, Maharashtra
12.2023 - Current
- Lead daily operations at Bombay Baking Company, Gourmet Café, and Lifestyle Emporium, recognized for fine foods, artisanal beverages, and curated retail experiences.
- Managed a team to deliver exceptional dining experiences, achieving high customer satisfaction.
- Handled inventory management and staff training, ensuring seamless operations.
- Expanded product range with new retail, wine, and coffee offerings, boosting sales.
- Developed marketing strategies for promotions, increasing footfall and engagement.
- Managed customer relationships and oversaw P&L responsibilities. Played a key role in menu development and retail product innovation, including specialty coffee and artisanal beverages.
- Managed sales of festive gift hampers and actively participated in sales calls. JW Marriott Mumbai Juhu was recognized as the second-highest in hamper revenue among all Marriott hotels in India for 2023.
- Managed breakfast operations at Lotus Café, serving 500-600 guests daily.
- Served as a key member of the operations team at the Women in Leadership at Marriott conference, attended by Marriott International Chairman, Mr. David Marriott.
Guest Service Associate
Trident, Bandra Kurla
Mumbai, Maharashtra
10.2021 - 07.2023
- Excelled as a guest service associate at O22, an all-day dining restaurant, and subsequently served as shift in charge at Botticino, a fine-dining Italian restaurant.
- Proficiently managed POS system, handling guest orders, reports, and procedures with precision.
- Continuously enhanced expertise in product specifications and industry best practices.
- Gained the ability to work under pressure in a fast-paced environment while managing distractions and interruptions.
- Managed bar inventories, assisted with stock control, and ensured compliance with regulations.
- Led employee training in SOPs, LQA, communication, menu, and guest service.
- Effective team player, promoting constructive criticism with management.
- Led conflict resolution, team building, liaised with higher management for smooth daily operations and identifying associate challenges.
Education
Guest Service Management Associate -
The Oberoi Centre of Learning & Development
New Delhi 10.2023
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Bengaluru, India06.2021
Higher Secondary Certificate (HSC) -
St. Francis De Sales College
Nagpur, India03.2017
Secondary School Certificate (SSC) -
St. John's High School
Nagpur, India03.2015
Skills
- Time Management
- Public Speaking
- Leadership
- Critical Thinking
- Upselling
- Teamwork
- Interpersonal Skills
- Vendor Negotiations
- Problem-Solving
- Attention to Detail
Accomplishments
- Received recognition and a reward from the General Manager during a morning meeting with all directors for successfully passing a secret audit on finance compliance policy, demonstrating integrity and honesty at JW Marriott Mumbai Juhu (2024)
- Recognized three times by the General Manager at Trident Bandra Kurla during the GMA for exceptional guest feedback in food and beverage service (2022)
- Runner-up in Tycoon Competition at IHM Bangalore (2019)
- Participated as a volunteer in a blood donation camp organized by Lions Blood Bank at IHM Bangalore (2018)
- Won various accolade in football tournaments at school, college, district, state levels (2014 - 2018)
Languages
English
Hindi
Marathi
Additional Information
- Mr. Jordan Salvadore
- Assistant Restaurant Manager, JW Marriott Mumbai Juhu.
- Jordan.C.Salvadore@marriotthotels.com - +91 9503767411 - Mr. Gaurav Mehra
- Restaurant Manager, Trident Nariman Point.
- gaurav.mehra@tridenthotels.com - +91 8454932388 - Ms. Neha Aggarwal
- Faculty Front Office, The Oberoi Centre of Learning & Development.
- Neha.Aggarwal@oberoigroup.com - +91 9582548247 - Mr. Justin Khodaiji
- Faculty Food and Beverage Service, The Oberoi Centre of Learning & Development.
- Justin.Khodaiji@oberoigroup.com - +91 9920512526
Timeline
Food & Beverage Executive
JW Marriott Mumbai Juhu
12.2023 - Current
Guest Service Associate
Trident, Bandra Kurla
10.2021 - 07.2023
Guest Service Management Associate -
The Oberoi Centre of Learning & Development
Bachelor of Science - Hospitality and Hotel Administration
Institute of Hotel Management
Higher Secondary Certificate (HSC) -
St. Francis De Sales College
Secondary School Certificate (SSC) -
St. John's High School
Certification
Certified food safety supervisor (FSSAI) - 03/2024
Hobbies and Interests
- Football
- Mixed Martial Arts
- Trekking
- Reading Books
- Fitness Training
- Cycling
- Gaming
- Travelling