Sumedh Sanjay More
Hotel Manager
Kalyan
Summary
Results-driven hospitality leader with extensive experience in hotel operations and team performance management. Delivers high service standards through cross-functional strategies that enhance operations. Collaborates with department heads to optimize performance and elevate guest experiences, aligning with organizational goals.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Bloom Hotel Magarpatta & Koregaon Park
11.2023 - Current
- Overall, responsible for hotel operations for Magarpatta & Koregaon Hotel, handling all guest and internal customer complaints in a courteous and efficient manner.
- Ensuring smooth coordination between all the operational areas within all departments
- Patrolling on time check-ins & check-outs along with ensuring minimal wait time for esteemed clients.
- Ensured adherence to hotel policies and procedures. with all hotel policies, payments, specified standards & procedures & Forecasting Business for the hotel.
- Conducting audit check and supported quality audit as per brand SOP.
- Improved service by communicating and assisting HODs to understand guest needs, providing guidance and feedback.
- Maximized hotel revenue by controlling room inventory, group blocking, packages, and up-selling while adhering to late charge and double occupancy policies.
- Managed financial reporting, including profit and loss analysis., monitoring actual versus budgeted expenses.
- Reviewing and ensuring cost control measures like recycling printing & stationery, clubbing of complimentary transportation, etc. have been taken care by the team.
- Worked alongside on-duty manager to monitor departmental expenses. for cash control, monitoring departmental costs and ensuring performance against the specified budget.
- Supervising recruitment as well as training staff for the purpose of grooming them up for better efficiency & guest satisfaction.
- Created training plans to improve staff skills and compliance. for all departments to ensure compliance and efficiency of training activities.
- Led people management for direct reports and their teams, focusing on recruitment, performance management, team member development, and addressing disciplinary issues.
- Oversaw daily operations to deliver exceptional guest experiences and maintain high service standards.
Hotel Duty Manager
Bloom Hotel Juhu
12.2021 - 10.2023
- Overall, Oversaw hotel operations and addressed all guest and internal customer complaints with courtesy and efficiency.
- Monitor all Ensured VIP guests received personalized attention and service during their stay. and requests.
- Securing compliance with all front office policies, payments, specified standards & procedures.
- Improved service by communicating and assisting individuals in understanding guest needs, providing guidance, and offering feedback.
- Supervised recruitment and trained staff to enhance efficiency and improve guest satisfaction.
- Monitored ORM and NPS scores to align with management goals.
- Executed additional responsibilities assigned by management, supporting the Hotel / General Manager.
Team Leader Front Office
Radisson Blu Resort & Spa Karjat
01.2020 - 11.2021
- Managed daily operations of the team to ensure efficiency., Distribution of Work & Handling Day to Day Operations.
- Attending all Outhouse guests helps them regarding Hotel Facilities & Reservations.
- Processed guest reservations according to requirements and followed up on payments to secure bookings.
- Managing, Distribution of Work & Handling Day to Day Operations.
Front Office Associate
Radisson Blu Pune Hinjewadi
12.2018 - 01.2020
- Managed daily operations to ensure smooth workflow in the hotel.
- Verify guest's credit and establish the mode of payments.
- Focusing on greeting guest with their last name so that they feel recognized.
- Coordination with my colleagues and also with other departments in the hotel.
Front Office Associate
Ramada By Wyndham Navi Mumbai
06.2018 - 11.2018
- Managed check-in and check-out operations to ensure smooth guest arrivals and departures.
- Processed basic reservations for guests using the booking system.
- Personally escort guests to respective rooms.
- Compiled guest feedback reports to identify areas for improvement.
Education
Bachelor of Science - Hospitality Management & Catering Technology
04.2001 -
GPA: Passed
Skills
Hotel Operations Management
Revenue Management
Budgeting & Cost Control
P&L management
SOP compliance
Quality Assurance
Crisis management
Guest Service Excellence & Complaint Resolution
Team leadership
Cross-Functional Team Coordination
Accomplishments
- Former Director at Navmedh Dance & Zumba Studios Neral
- Former Director At Navmedh Events
Timeline
Hotel Manager - Bloom Hotel Magarpatta & Koregaon Park
11.2023 - Current
Hotel Duty Manager - Bloom Hotel Juhu
12.2021 - 10.2023
Team Leader Front Office - Radisson Blu Resort & Spa Karjat
01.2020 - 11.2021
Front Office Associate - Radisson Blu Pune Hinjewadi
12.2018 - 01.2020
Front Office Associate - Ramada By Wyndham Navi Mumbai
06.2018 - 11.2018
Anjuman-I-Islam's Institute of Hotel Management - Bachelor of Science, Hospitality Management & Catering Technology
04.2001 -
Strengths
- Self-Confident
- Self-Motivated
- Highly Energetic
- Never Give Up Attitude