Sunita Agarwal
key Account Manager
Mumbai
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Key Account Manager
Premier Road Carrier Limited
06.2024 - Current
- Partnered with FMCG, Chemical, Agrochemical,
and Pharma clients through regular
account reviews to assess KPIs, identify gaps,
and implement actionable growth plans.
•
Leading group of key account specialists and
acting as escalation contact.
•
Mentored junior team members, fostering a
positive work environment that encouraged
professional growth.
•
Proactively identified potential issues within
key accounts, taking corrective action to
prevent loss of business or dissatisfaction.
•
Negotiated contract renewals with existing
clients, securing long-term commitment and
fostering ongoing collaboration.
•
Conducted comprehensive market analysis to
identify new sales opportunities, significantly
expanding client base.Partnered with FMCG, chemical, agrochemical, and pharma clients through regular KPI assessments to drive growth initiatives. Managed group of key account specialists, acting as primary escalation contact for critical matters. Guided junior team members to create a positive workplace that promotes professional development. Identified and addressed potential issues within key accounts to prevent dissatisfaction and revenue loss. Secured long-term contracts with existing clients through strategic negotiations and relationship-building. Executed thorough market analyses that led to identification of new sales opportunities and client expansion.
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
10.2022 - 04.2024
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Performed monthly /quarterly review meetings with customers.
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
02.2020 - 10.2022
- Assisted in executing logistics operations for customers like Dupont, Hindustan Refrigeration, Bayer-crop Science and Shell
- Ensure highest level of Customer Service is provided to our customers through development and maintenance of Order Fulfillment Best Practices
- Track and Trace shipments, confirm departure, arrival, maintaining e waybills ,PODs as specified by Customer Standard Operating Procedures.
Sales Associate
Kotak Mahindra Bank
07.2019 - 02.2020
- Originated, reviewed, processed, closed and administered customer personal loan proposals
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
06.2006 - 05.2009
Diploma - Electronics
Premila Vithaldas Polytechnic
07.2002 - 05.2006
Skills
Operations management
Domestic freight management
Vendor management
Order management
Team development
Customer relationships
Deadline-driven
Effective Communication skills
Team Player
Accomplishments
- Secured 18th rank in Maharashtra in last year of Diploma in Electronics.
- Received Scholarship from 'The J.R.D.Tata Trust' in S.Y.B.TECH.
- Participated in Technical State level competition in Diploma in Electronics.
- Internship at renowned Institution like 'Bhabha Atomic Research Centre'.
- Awarded Customer service women's award 2021, in Rhenus Logistics India Pvt. Ltd.
Timeline
Key Account Manager
Premier Road Carrier Limited
06.2024 - Current
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
10.2022 - 04.2024
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
02.2020 - 10.2022
Sales Associate
Kotak Mahindra Bank
07.2019 - 02.2020
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
06.2006 - 05.2009
Diploma - Electronics
Premila Vithaldas Polytechnic
07.2002 - 05.2006
Languages
English
Hindi
Marathi