Sunita Agarwal
Mumbai
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Key Accounts Manager
Premier Road Carriers Limited
Mumbai
06.2024 - Current
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Managed time efficiently in order to complete all tasks within deadlines.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Resolved problems, improved operations and provided exceptional service.
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
10.2022 - 04.2024
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Performed monthly /quarterly review meetings with customers.
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
02.2020 - 10.2022
- Assisted in executing logistics operations for customers like Dupont, Hindustan Refrigeration, Bayer-crop Science and Shell
- Ensure highest level of Customer Service is provided to our customers through development and maintenance of Order Fulfillment Best Practices
- Track and Trace shipments, confirm departure, arrival, maintaining e waybills ,PODs as specified by Customer Standard Operating Procedures.
Sales Associate
Kotak Mahindra Bank
07.2019 - 02.2020
- Originated, reviewed, processed, closed and administered customer personal loan proposals
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
06.2006 - 05.2009
Diploma - Electronics
Premila Vithaldas Polytechnic
07.2002 - 05.2006
Skills
Operations management
Accomplishments
- Secured 18th rank in Maharashtra in last year of Diploma in Electronics.
- Received Scholarship from 'The J.R.D.Tata Trust' in S.Y.B.TECH.
- Participated in Technical State level competition in Diploma in Electronics.
- Internship at renowned Institution like 'Bhabha Atomic Research Centre'.
- Awarded Customer service women's award 2021, in Rhenus Logistics India Pvt. Ltd.
Timeline
Key Accounts Manager
Premier Road Carriers Limited
06.2024 - Current
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
10.2022 - 04.2024
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
02.2020 - 10.2022
Sales Associate
Kotak Mahindra Bank
07.2019 - 02.2020
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
06.2006 - 05.2009
Diploma - Electronics
Premila Vithaldas Polytechnic
07.2002 - 05.2006
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