Sunita Agarwal
Mumbai
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Deputy Manager - Key Accounts
Emirates Logistics India Pvt. Ltd.
2024.05 - Current
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
2022.10 - 2024.04
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
- Performed monthly /quarterly review meetings with customers.
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
2020.02 - 2022.10
- Assisted in executing logistics operations for customers like Dupont, Hindustan Refrigeration, Bayer-crop Science and Shell
- Ensure highest level of Customer Service is provided to our customers through development and maintenance of Order Fulfillment Best Practices
- Track and Trace shipments, confirm departure, arrival, maintaining e waybills ,PODs as specified by Customer Standard Operating Procedures.
Sales Associate
Kotak Mahindra Bank
2019.07 - 2020.02
- Originated, reviewed, processed, closed and administered customer personal loan proposals
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
2006.06 - 2009.05
Diploma - Electronics
Premila Vithaldas Polytechnic
2002.07 - 2006.05
Skills
Operations management
Domestic freight management
Vendor management
Order management
Team development
Customer relationships
Deadline-driven
Effective Communication skills
Team Player
Accomplishments
- Secured 18th rank in Maharashtra in last year of Diploma in Electronics.
- Received Scholarship from 'The J.R.D.Tata Trust' in S.Y.B.TECH.
- Participated in Technical State level competition in Diploma in Electronics.
- Internship at renowned Institution like 'Bhabha Atomic Research Centre'.
- Awarded Customer service women's award 2021, in Rhenus Logistics India Pvt. Ltd.
Timeline
Deputy Manager - Key Accounts
Emirates Logistics India Pvt. Ltd.
2024.05 - Current
Assistant Manager - Key Accounts
Rhenus Logistics India Pvt. Ltd.
2022.10 - 2024.04
Senior Customer Service Executive
Rhenus Logistics India Pvt. Ltd.
2020.02 - 2022.10
Sales Associate
Kotak Mahindra Bank
2019.07 - 2020.02
B. Tech - Electronics and Communications Engineering
Usha Mittal Institute of Technology
2006.06 - 2009.05
Diploma - Electronics
Premila Vithaldas Polytechnic
2002.07 - 2006.05
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