Supriya Shetty
Mumbai
Summary
Experienced Change Coordinator with a proven track record of successfully managing change requests in complex organizations. Skilled in assessing, planning, and implementing changes while ensuring adherence to timelines, budgets, and quality standards. Collaborative approach with cross-functional teams and stakeholders to drive effective change control processes. Strong communication and problem-solving abilities focused on delivering exceptional customer service. Seeking to leverage expertise in change management to facilitate smooth transitions and contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chage Coordinator
Global Cloud Xchange
11.2020 - Current
- Responsible for coordinating and managing change requests raised by clients or internal stakeholders
- This involves understanding the scope of the change, evaluating its impact, and ensuring that appropriate resources are allocated to deliver the change request on time and within budget
- Implementing and adhering to the organization's change control process
- This includes following established procedures, documenting change requests, obtaining necessary approvals, and ensuring that changes are properly authorized and tracked throughout their lifecycle
- Assessing and analyzing the infrastructure or service changes requested, whether they are raised internally or by external providers
- This involves evaluating the feasibility, risks, and potential impacts of the proposed changes, and managing them to a successful conclusion
- Providing timely and accurate reporting to both customers and internal stakeholders
- This includes keeping all relevant parties informed about the progress and status of change requests, ensuring effective communication channels, and documenting any issues or challenges encountered during the change process.
NOC Support Engineer
Mphasis Ltd
11.2015 - 05.2024
- Monitor network performance, availability, and security using various network monitoring tools and systems
- This includes monitoring network devices such as routers, switches, firewalls, servers, and applications to detect and resolve any issues or anomalies
- Respond to network incidents and alerts promptly, investigate the root cause, and work towards resolving them in a timely manner
- Escalate critical issues to higher-level support or appropriate teams for further investigation and resolution
- Perform troubleshooting activities to identify and resolve network-related problems
- This includes analyzing network traffic, logs, and system events to diagnose issues, and implementing appropriate solutions or workarounds
- Conduct routine network maintenance tasks such as applying patches, updates, and configurations to network devices and systems
- Ensure that network equipment and software are up to date and adhere to security and compliance standards
- Maintain accurate and up-to-date documentation of network configurations, procedures, and troubleshooting steps
- Generate reports on network performance, incidents, and trends for management and stakeholders
- Collaborate with cross-functional teams, including network engineers, system administrators, and application developers, to address network-related issues and ensure smooth operations
- Communicate effectively with team members, customers, and vendors to provide updates, gather information, and coordinate actions.
Education
B.E - E&C -
VTU Belgaum
Mangalore, KA06.2014
Skills
- Change management
- Problem Resolution
- Communication skills
- Customer Service Skills
- Incident Management
- Network Infrastructure
Certification
CCNA
Languages
English
Hindi
Kannada
Timeline
Chage Coordinator
Global Cloud Xchange
11.2020 - Current
NOC Support Engineer
Mphasis Ltd
11.2015 - 05.2024
B.E - E&C -
VTU Belgaum
Similar Profiles
Amit SharmaAmit Sharma
Customer Success Manager at Global Cloud XchangeCustomer Success Manager at Global Cloud Xchange
Kunal Kundanlal KurilKunal Kundanlal Kuril
Bank Operations Specialist at Global Cloud XchangeBank Operations Specialist at Global Cloud Xchange
Vivek SarafVivek Saraf
Global Partner Manager at ESP Global ServicesGlobal Partner Manager at ESP Global Services