Pensions: MainFrame, Unisure, Intraquotes
Suraj Pillutla
Pune
Summary
Highly skilled and meticulous Senior Associate with a superb record of customer satisfaction and successful sales. Adept multitasker able to address multiple customer and company tasks with the highest degree of professionalism and accuracy. Expertise in learning new tools and software.
Overview
12
12
years of professional experience
4024
4024
years of post-secondary education
5
5
Languages
Work History
Customer Success Manager
QuestionPro
Pune
10.2023 - 10.2025
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Championed innovative solutions that empowered customers to optimize their use of the product or service effectively.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
- Organized and led quarterly business reviews with top clients, showcasing product value and discussing future opportunities.
- Enhanced customer retention rates by developing and implementing targeted customer success strategies.
- Developed and executed targeted customer success plans for high-value clients, securing renewals and preventing attrition.
- Coordinated with product team to address critical customer issues, ensuring timely resolution and maintaining trust.
- Delivered personalized product recommendations to customers based on usage patterns, enhancing their overall experience.
- Defined clear targets and objectives and communicated to other team members.
Senior Technical Support Engineer
QuestionPro
Pune
07.2021 - 10.2023
- Maintained strong relationships with key clients through regular communication through emails and personalized support strategies.
- Contributed to product development by providing valuable feedback from customers and identifying opportunities for improvement.
- Championed the adoption of new tools and technologies to enhance the efficiency and effectiveness of the technical support team''s operations.
Associate
Whitehat Technologies Pvt Ltd
Mumbai
07.2020 - 04.2021
- Ability to interact with customers with ease.
- Worked with teachers as well to understand how education platforms works from the teacher’s perspective as well.
- Interacted with students and their parents and helped them so the sessions could go smoothly.
- Managed more than 50 calls a day when required.
Sr Associate
Capita Ind Pvt Ltd
Pune
10.2018 - 01.2020
- In-depth knowledge of how to cater to the needs of the customers worldwide.
- Ability to handle the most manual systems with ease.
- Worked with clients on how the systems can be improved to provide more efficient results.
- Skilled at working independently and collaboratively in a team environment.
Sr Associate
Fareportal India PVT LTD
Pune
07.2015 - 05.2017
- Conducted inbound and outbound telephone sales (upselling and cross selling) and customer service calls for a wide variety of consumer products and services. ()Mostly Inbound)
- Answered customer product questions fully and accurately.
- Assisted with quality assurance process as required.
- Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
- Gained expertise in travel application software like Amadeus and Saber.
Associate
WNS Global Pvt Ltd.
Pune
08.2013 - 06.2015
- Proficient in math and accounting practices related to pensions.
- Ability to manage and track multiple accounts with efficiency.
- Provided customers with manual estimated projections for their pensions in the funds they would like to invest.
- Ability to work well with others and achieve assigned goals.
- Helped to train new associates and also developed training manuals for existing associates being introduced to new processes.
Education
HSC -
Balaji College of Arts, Commerce And Science
Pune05.2012
SSC -
S.S Ajmera
Pune06.2010
Bachelor - Hotel Management & Catering Technology
D.Y. Patil University
PuneBachelor - Business Administration
Annamalai University
Pune 07.2013 - 12.2014
Skills
- Complaint resolution
- Cross-functional team collaboration
- Adherence to high customer service standards
- Customer relationship building
- Customer retention
- Client relations
- Strategic planning
- Training and mentoring
Software
Travel: Amadeus, Sabre
Retail: Mainframe
Education: Slack, whitehatjr ops panel
Gastronomy
Trying new foods from different cultures lead me to find new favorite dishes, also lead me to a deeper appreciation of the food, the culture and the people. My horizons did expand to a whole new different level.
Timeline
Customer Success Manager
QuestionPro
10.2023 - 10.2025
Senior Technical Support Engineer
QuestionPro
07.2021 - 10.2023
Associate
Whitehat Technologies Pvt Ltd
07.2020 - 04.2021
Sr Associate
Capita Ind Pvt Ltd
10.2018 - 01.2020
Sr Associate
Fareportal India PVT LTD
07.2015 - 05.2017
Associate
WNS Global Pvt Ltd.
08.2013 - 06.2015
Bachelor - Business Administration
Annamalai University
07.2013 - 12.2014
Bachelor - Hotel Management & Catering Technology
D.Y. Patil University
HSC -
Balaji College of Arts, Commerce And Science
SSC -
S.S Ajmera