SURBHI DAWRA
Banker
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Proficient Assistant Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in motivating peers.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
UCO Bank
03.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Clerk
UCO Bank
9 2018 - 03.2023
- Actively participated in staff training sessions to stay current on industry trends and emerging banking technologies.
- Supported team members by cross-training in various roles, resulting in increased productivity and collaboration.
- Enhanced customer satisfaction with timely resolution of account-related inquiries and issues.
- Promoted banking products and services to meet individual customer needs effectively.
- Strengthened client relationships by updating personal information accurately and addressing any changes or concerns proactively during interactions.
- Participated in branch sales initiatives to achieve targeted revenue growth through upselling and cross-selling efforts.
- Streamlined customer transactions by efficiently handling cash, check, and credit card payments.
- Provided excellent customer assistance with account opening processes, guiding clients through required documentation for seamless onboarding experience.
- Managed high-volume transaction periods calmly, ensuring accurate processing while maintaining exceptional customer service standards.
- Exceeded performance goals consistently due to strong attention to detail and commitment to providing exceptional customer service.
Education
B.Tech/B.E. - Chemical - Dance
Banasthali Vidyapeeth Womens Institute For Studies In Development Oriented Management, Jaipur
Rajasthan, India 07.2011 - 06.2015
12th - CBSE , English
10th - CBSE , English
Skills
Certification
JAIIB/Junior Associate Of The Indian Institute Of Bankers
CAIIB/Certified Associate Of Indian Institute Of Bankers
Additional Information
5 Years 9 Months
Operations
Banking Operations
Dance
I have always been very fond of dancing. In my college days, I have done a certification on Manipuri Dance which was a very enjoyable phase for me.
Timeline
Assistant Manager
UCO Bank
03.2023 - Current
B.Tech/B.E. - Chemical - Dance
Banasthali Vidyapeeth Womens Institute For Studies In Development Oriented Management, Jaipur
07.2011 - 06.2015
Clerk
UCO Bank
9 2018 - 03.2023
12th - CBSE , English
10th - CBSE , English
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