Surbhi Shelar

• Joined Gebbs as Senior Account Receivable
• Then worked for different internal processes which were related to Denial management , Eligibility , Payment posting , Adjustments and Patient balance.
• Coordinated with different health insurance companies through calls and different company portals.
• While working for the process have used different tools and software's such as EPIC, Relay health, ECW.
• Worked on different microsoft applications such as Excel, Word, Notepad etc.
• Worked on different web portals for payor such as availity, United health care, Cigna etc.
• Later got promoted as a non designated Quality Analyst (February 2024- September 2024)

Quality Analyst September 2024 - till Current

• Handling Audit reports, GRM, Historical, predictable, ATA file (Weekly, Daily and Monthly)
• Doing Daily Audit of team.
• Handling team and their queries, and also for new scenario communicating with clients helping with the resolutions.
• Allocating the audit inventory to quality team
• Clearing Tasks in time
• Team briefing
• Identifying trends
• Provide Feedback to team on the errors done by team and also to the individual.
• Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization.
• Facilitated on quality calibrations call.
• Taking QAT and PKT on weekly basis
• Provide analytical support and expertise when compiling and reporting information.
• Handling Client Complaint tracker and presenting it to management on m
• Provide team on present of team leaders to team on any scenario they ar
• Conducting certification of OJT users.
• Working towards process improvements in terms of Quality.

• Worked for CVS Health process (US) for the Account receivable department, Worked on denials collections of the claims
• Coordinated with different health insurance companies through calls, emails and different company portals.

• Worked as customer service executive for Singapore Airlines
• Attending inbound calls
• Ticket booking, cancellation, and looked after the amendments required
• Even worked for the team Krisflyer, which is a loyalty programme of Singapore Airlines
• Promoted to email department (escalation team)
• So have both knowledge of calls and emails
• Worked on amadeus.

• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.