SUREKHA MALLEPOGU
Data Engineer
HYDERABAD
Summary
Having around 2+ years of experience in IT with the relevant experience in SQL Server, Database, Soap UI, Oracle, Siebel Technology, Remedy. Excellent Team player with good problem solving & Work Management Capability. Provide end to end production support for critical systems, ensuring system availability and minimizing downtime. Investigated and resolved complex technical issues to maintain the stability and performance of IT infrastructure. Collaborated with cross functional teams, including developers, system administrators and business users to address and resolve production issues promptly. Conducted root cause analysis to identify and address recurring issues, implementing preventive measures to minimize future incidents. Provided training and support to end users, assisting them with system functionality, troubleshooting and issues resolutions. Documented support procedures, troubleshooting steps, and resolutions to build a comprehensive knowledge base for the support team. Experienced in the software development life cycle and agile process.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Operation Specialist and Siebel Developer
TATA CONSULTANCY SERVICES
05.2022 - Current
- Worked as Siebel developer in the process of creating orders and service request integrating them with client portal
- Configured SLA's
- Providing the application support in Africa time zone
- Helping the developers to promote update sets from lower region to higher regions
- Documented support procedures, troubleshooting steps, and resolutions to build a comprehensive knowledge base for the support team
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Supported business continuity planning efforts by developing contingency plans and emergency response protocols.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
Data Engineer
MTN
05.2022 - Current
- Company Overview: Domain: Telecommunication
- Client: MTN (Mobile Telephonic Communication)
- Tools: Soap UI, Remedy, Eclipse
- Technologies: SQL, Siebel CSW/EAI
- Improving the quality of customer service provided to MTN's customers, reducing long term operational costs, enhancing user's satisfaction, providing industry leading service quality (within agreed SLAs)
- Domain: Telecommunication
- Client: MTN (Mobile Telephonic Communication)
- Tools: Soap UI, Remedy, Eclipse
- Technologies: SQL, Siebel CSW/EAI
- Optimized data processing by implementing efficient ETL pipelines and streamlining database design.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Automated routine tasks using Python scripts, increasing team productivity and reducing manual errors.
Education
B. Tech -
YSR Engineering College of Yogi Vemana University
Proddatur 01.2017 - 01.2021
Skills
SQL development
Advanced SQL queries
SQL analytics
Data validation
Siebel data model
Timeline
Operation Specialist and Siebel Developer
TATA CONSULTANCY SERVICES
05.2022 - Current
Data Engineer
MTN
05.2022 - Current
B. Tech -
YSR Engineering College of Yogi Vemana University
01.2017 - 01.2021
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