Suresh Shetty
IT Support/Administration
Mumbai
Summary
Dynamic IT Manager with extensive experience in project management, team development, and technical troubleshooting. Proven ability to lead cross-functional teams and implement robust IT solutions that enhance operational efficiency and data security.
Overview
1
1
Certification
35
35
years of professional experience
1
1
year of post-secondary education
Work History
IT Manager
SICOM Limited
02.1995 - 10.2022
- Directed IT projects, ensuring alignment with organizational goals and technology strategies.
- Led cross-functional teams in system upgrades, ensuring minimal disruption to business operations.
- Implemented network security measures, reducing vulnerabilities and enhancing data protection protocols.
- Managed vendor relationships, negotiating contracts to optimize service performance and cost-efficiency.
- Developed IT policies and procedures, fostering compliance with industry standards and best practices.
- Spearheaded the migration to cloud-based solutions, improving scalability and operational flexibility.
- Mentored junior IT staff, promoting skill development and knowledge sharing within the team.
Customer Support Engineer
Sterling Computer Ltd
03.1988 - 08.1992
- Troubleshot complex technical issues, ensuring timely resolution and enhanced customer satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Developed comprehensive documentation for troubleshooting procedures, enhancing knowledge sharing among team members.
- Mentored junior staff on product features and customer engagement strategies, fostering a collaborative work environment.
- Led initiatives to implement new support tools, increasing operational efficiency and reducing ticket resolution time.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Answered incoming support inquiries via chat, phone and email.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Education
Bachelor of Science - Physics
Mumbai University
Mumbai 04.2001 -
Post Gaduate Diploma in Computer Programming - Computer Programming Basic, Fortran And Cobol
Apple Leasing Industies/Maharashtra Technical Board
Mumbai 10.1986 - 09.1987
Diploma in Unix, C & Oracle - Diploma in Unix, C & Oracle
Tata Unisys
Mumbai 06.1992 - 09.1992
Skills
Cloud computing
Network administration
Technical troubleshooting
Application support
IT procurement
Asset management
Leadership training
Team collaboration
Certification
CISA - Certified Information Systems Auditor
Timeline
Bachelor of Science - Physics
Mumbai University
04.2001 -
IT Manager
SICOM Limited
02.1995 - 10.2022
Diploma in Unix, C & Oracle - Diploma in Unix, C & Oracle
Tata Unisys
06.1992 - 09.1992
Customer Support Engineer
Sterling Computer Ltd
03.1988 - 08.1992
Post Gaduate Diploma in Computer Programming - Computer Programming Basic, Fortran And Cobol
Apple Leasing Industies/Maharashtra Technical Board
10.1986 - 09.1987