Suresh Raju Harijan
Mumbai
Summary
Skilled Desktop Support Engineer with experience in providing comprehensive technical support for end-users. Strengths lie in troubleshooting hardware, software, and networking issues, as well as training users on new technologies. Known for improving system performance, enhancing productivity via system optimization and fostering positive user experiences.
Overview
8
8
years of professional experience
Work History
Hardware Engineer
VISS COMPUTERS PVT LTD
02.2018 - Current
- Desktop assembling, Installation, Up-gradation of Desktop & Laptop
- Computer assembling and Configuration of PC"s
- Troubleshooting of software and Hardware related issue
- Operating System Installation ( windows ) and operate comfortably in Windows 7 , 8 , 10 & 11
- Providing remote support to other locations employees
- Troubleshooting and resolving hardware related issue of Laptop & Desktop
- Installation of Printers ( Network and USB Printers )
- Knowledge of Microsoft Outlook Configuration
- Lan crimping and testing (RJ-45 Connector)
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed, configured, and troubleshot desktop applications such as Microsoft Office
- Document and report on technical issues and resolutions
- Monitored system performance and recommended upgrades to improve efficiency and reliability.
- Managed inventory control activities related to deployment of PCs and Laptops at client sites.
- Provided remote and on-site technical support for client desktop hardware, software and network connectivity issues.
- Installed and configured computer hardware, operating systems, applications and networks.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Monitored system performance and implemented optimizations, leading to an improvement in user satisfaction.
- Maintaining Daily Call report
- Maintaining Asset Details
Education
B.Com -
Yashwantrao Chavan Maharashtra Open University
05.2024
HSC - undefined
Yashwantrao Chavan Maharashtra Open University
03.2021
SSLC - undefined
Star English HS School
03.2013
Skills
- Troubleshooting
- Windows OS
- Hardware Repair
LANGUAGES
Tamil
Hindi
English
Marathi
HOBBIES AND INTERESTS
cricket
Timeline
Hardware Engineer
VISS COMPUTERS PVT LTD
02.2018 - Current
HSC - undefined
Yashwantrao Chavan Maharashtra Open University
SSLC - undefined
Star English HS School
B.Com -
Yashwantrao Chavan Maharashtra Open University