Surya Pratap Singh

• Handling a team of 7 staff (which includes their sales and operational role and one teller).
• Led KYC and due diligence
• Locker operations to customers.
• Suspicious Transactions -Reported all the suspicious transactions, money mule accounts, updated all AML reported accounts on portal and conducted CPV for all the suspicious accounts.
• Maintained 100 percent tracking of dummy accounts
• Taken immediate action on legal notices and Death claims.
• Reported all the suspicious transactions, money mule accounts, updated all AML reported accounts.
• Processing of inward and outward remittances.
• Provided training to colleagues on KYC requirements and compliance best practices.

Major changes adopted and observed at Axis Bank are-

• Real time basis kyc updation and profile updation of customer.
• Real time basis account as well as loan details can be fetched from portal Saksham.
• NRO and NRE accounts kyc and opening procedure real time based.

Professional Experience (Team of 4 staff and one Teller)

• Led KYC and due diligence (includes address verification and go beyond kyc approach) for new account openings.
• Cash transactions and NEFT RTGS-Handled Cash transactions as well with NEFT RTGS, demand drafts issuance timely to customer without transaction delay.
• Maintained 100 percent tracking of dummy accounts (reconciliation of all the dummy accounts).
• Processed Gold loan (which includes gold ornament check and valuation).
• Taken immediate action on legal notices (all the legal notice received through courier or by hand at the branch).
• Client Retention-Maintained a 99% client retention rate by providing superior customer service and financial guidance.
• Processed inward and outward remittances, adhering to regulatory requirements for fraud prevention.
• Managed high-value accounts with rigorous monitoring and transaction verification.
• Death claims-Dedicatedly done the settlement of Death claims of amount below 50 lakhs.(above 50 lakhs with indemnity and a will)
• Fortnightly Transactions-Fortnightly managing the transaction details of branch to cluster heads which includes details of cash and non-cash transactions, petty cash transactions of branch.
• Provided training to colleagues on KYC requirements and compliance best practices.