Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susheel Kulkarni

Payroll Analyst
Pune

Summary

Highly communicative Payroll Specialist promoting more than 3 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP payroll processing and HCM. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying mistakes on time sheets. Building strong connections with various clients through enhanced interpersonal communication skills


Overview

7
7
years of professional experience

Work History

Payroll Analyst

ADP INDIA
08.2021 - Current
  • Working on case and emails -for every Week, Bi-Weekly and monthly payrolls for businesses
  • Multiple audits are performed on the Earnings, Deductions, Pension, contributions, Federal-Provincial Taxes and pay dates
  • Supporting clients, providing software support for other functional enterprise software applications
  • Implementing Clients Account End to End - Hiring employees with r personal and financial information, absence Management, timely remittance of taxes, Testing (Unit, Integration, Acceptance) and generation of 'Record of Employment' upon exiting the company
  • Provide support to HR and employees by researching any inquiries and delivering excellent client service
  • Collaborate with multiple partners across a diverse organization
  • Implementation experience in SaaS applications that we use at ADP
  • Pay@Work, Team pay and Workforce Now are some of them
  • Using excellent data analytic skills, project management and Administrative skills, along with an eye for detail
  • Manage incoming case queues, promptly prioritizing and resolving a wide range of inquiries
  • Resolution may include in-depth analysis, troubleshooting, and working with other internal teams
  • Demonstrated experience in supporting the successful implementation of ADP HCM solution, with a focus on Absence and Payroll modules
  • Proficient in analyzing complex business problems and providing configuration solutions that are cost-effective and meet user requirements
  • Experience in planning, executing, and documenting unit, integration, and acceptance testing
  • Capable of creating detailed specifications for systems to align with business needs
  • Demonstrated capability in designing and implementing automated systems to streamline processes and improve efficiency.
  • Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.

Customer Relations Advisor

Tech Mahindra Business
02.2019 - 08.2021
  • After completion of 18 months was handling a team of new hire
  • Customer retention by offering lucrative telephone packages ensuring revenue generation
  • Handle cases for customer trouble shooting and services
  • Coordinate with multiple teams to identify and raise importance of critical issues to obtain expedited outcomes
  • Performing a full range of client's requests, inquiries, and complaints creating reports, complete calculations and provide result to client
  • Solve complex problems, lead change, implement solutions, and handle time difficult issues
  • Preparing work orders for maintenance requests and technical support and also assisting with troubleshooting and activation of various products, and equipment
  • Receiving cases for billing and troubleshooting, and effectively transition case into sales calls, by maximizing opportunity and presenting the features and benefits
  • Possess in-depth knowledge and expertise in product functionalities and implementation best practices
  • Customer Support and providing software support for other functional enterprise software applications.

Customer Support Executive Service Desk

Mphasis
05.2018 - 01.2019
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects
  • End to end technical Support provided to client facing businesses ensuring optimum resolution
  • Managed multiple queries through phone channel for a B2B process called Sterns
  • Worked on Citrix, VPN, Bomgar, printers, Bitlocker, Office 365/2016, Active Directory, Remedy & Service Now, Oracle applications
  • Resolving queries related to the aforementioned applications with the highest subject matter expertise

Corporate IT Support

Concentrix
04.2017 - 05.2018
  • Worked for Advanced Advanced auto parts, which would entail resolving client facing business concerns for a B2B environment
  • Ensured complete end to end resolution for clients working on Oracle management system
  • Software/hardware issues with advanced troubleshooting
  • Corporate IT desk assistance
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.

Education

BBA - Human Resources

Tilak Maharashtra Vidyapeeth
Pune
03.2016

High School Diploma -

SNBP Junior College
Pune
03.2010

SSC - Maharashtra State Board

Rashmi English Medium School
Pune
03.2008

Skills

  • Client/stakeholder management
  • Business to Business relationship management
  • Payroll processing proficiency
  • Client facing competencies
  • Microsoft Excel proficiency
  • Business Finance Administration
  • Payroll Processing
  • Payroll Auditing
  • Employee Relations
  • Payroll Administration
  • Interpersonal and written communication

Accomplishments

  • Consistently received positive performance reviews.
  • Consistently received a 100% customer satisfaction rate.
  • Received Best performer for consecutive 2 quarters in Customer Retention (Tech Mahindra)

Timeline

Payroll Analyst

ADP INDIA
08.2021 - Current

Customer Relations Advisor

Tech Mahindra Business
02.2019 - 08.2021

Customer Support Executive Service Desk

Mphasis
05.2018 - 01.2019

Corporate IT Support

Concentrix
04.2017 - 05.2018

BBA - Human Resources

Tilak Maharashtra Vidyapeeth

High School Diploma -

SNBP Junior College

SSC - Maharashtra State Board

Rashmi English Medium School

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Susheel KulkarniPayroll Analyst