Sushil Jaiswal
Relaationship Manager
Thane
Summary
As a Relationship Manager, I specialize in fostering strong, long-term relationships with clients by understanding their needs and delivering tailored solutions. I excel at handling customer escalations, ensuring quick resolutions, and maintaining a positive brand image across all communication channels. My focus is always on enhancing customer satisfaction and driving brand loyalty.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Relationship Manager
Hansa Direct Private Limited
07.2022 - Current
- Address and resolve customer complaints and issues that arise on social media, ensuring timely and effective resolutions.
- Take ownership of escalated cases that require a higher level of attention, ensuring the issue is solved to the customer’s satisfaction.
- Work closely with other departments (e.g., Customer Service, Operations, Marketing, PR) to resolve issues and ensure a seamless customer experience.
- Prepare daily/weekly reports detailing the nature of complaints, resolutions, and customer sentiment.
- Analyze social media engagement data to identify areas of improvement or recurring issues.
Email Support Executive
Tatwa Technologies
02.2022 - 06.2022
- 5 Months of Experience as Email Support Executive at Tatwa Technologies.
- Achieved company targets for customer retention through consistent positive interactions via email support.
- Reduced response times by effectively utilizing email management tools and resources.
- Created personalized responses based on specific customer needs, leading to higher levels of satisfaction.
Customer Service Executive
Eureka Outsourcing Solutions Limited
- 11 months of Experience as Customer Service Executive at Eureka Outsourcing Solutions Limited.
- (Worked for Kotak Securities Email Department)
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Education
MBA - Marketing, Operations
Presidency University
B.B.A - Bachelor of Business Administration
Sandip University
ISC - Science
Z.B.Patil College
SSLC/AISSC - Science, Mathematics and Languages
Chavara English Medium School
Skills
- Ability to quickly create and apply ideas and solutions
- Leadership quality
- Problem solving
- Organization skill
- Teamwork
Workshops Certifications Training Programs Publications
- DIGITAL PRODUCT MANAGEMENT: MODERN FUNDAMENTALS, Online course, 87.50%
- GREEN BUSINESS STRATEGY, Online course
- Udemy MS Excel, Online Certification, 12/19
- MAJHI VASUNDHARA MITRA, Certificate from Govn of Maharashtra
- MERITHUT DELHI, Online Internship, 2 months
- Nature Photography, Workshop, 2 days, Nashik
- E-chaupal Management Event, Participation, Nashik, Won First Prize
- Nikon photography, Workshop, 02/18, SU Nashik
Interests
Photography
Traveling
Cricket
Listening music
Reading news related to stock market
Awards Honors Extra Curricular Activities
- Runner up in Echaupal Management Fest, SU Nashik
- Certificate of Appreciation for Campus Ambassador, SUNFEST, SU Nashik
- Volunteer, Cultural Fest, Sandip University Nashik
- Volunteer, Intra College Fest
- Participation, Namma Bazar Event, Presidency University Bangalore
- Participation, Management Events, Best Manager, Business Quiz
- Participation, INDIA QUIZ, Nashik, 03/18
Personal Business Computational Skills
- Ability to quickly create and apply ideas and solutions
- Good in leadership quality
- Great at problem solving
- Good organization skill
- Can work with large team
Personal Information
- Date of Birth: 03/24/98
- Gender: Male
Keywords
- Decision Maker
- Leadership Quality
- Organisational Skill
- Best Student
Timeline
Relationship Manager
Hansa Direct Private Limited
07.2022 - Current
Email Support Executive
Tatwa Technologies
02.2022 - 06.2022
MBA - Marketing, Operations
Presidency University
B.B.A - Bachelor of Business Administration
Sandip University
ISC - Science
Z.B.Patil College
SSLC/AISSC - Science, Mathematics and Languages
Chavara English Medium School
Customer Service Executive
Eureka Outsourcing Solutions Limited
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