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Senior Associate Consultant with 3+ years of ServiceNow support experience across ITSM and IDLM modules. Specialized in L1/L2 technical support for resolving incidents and service requests in ServiceNow while minimizing downtime and boosting end-user productivity. Expert in ITIL-aligned service delivery including Incident, Problem, Change, and Configuration Management. Skilled in root cause analysis, SLA/KPI monitoring, and cross-team escalation of complex issues. Experienced in full user lifecycle management — onboarding/offboarding, account provisioning, and access configuration using Active Directory, O365, and VPN tools. Strong IAM support background with focus on secure access management and policy compliance. Hands-on with ServiceNow, Jira, and BMC Remedy. Apply ITIL framework knowledge across all 5 lifecycle stages — Service Strategy, Design, Transition, Operation, and Continual Service Improvement — backed by technical proficiency in ServiceNow, O365, Outlook, and Active Directory.Committed to SLA adherence, customer satisfaction, and operational excellence in enterprise IT support.


  B.Tech with 9+ years of experience in application development, Enhancement and upgradation in Cognizant Technology Solutions and Infosys Limited companies using IBM technologies.I have 2+ years of production suppport experience in IBM and various technologies.
  Good Track record of following the standards of the project life cycle methodology under the process framework, ensuring that client deadlines are met.
  Successful in understanding the high-level Solution Design, Architecture and resolving critical issues.
  Appreciations from Clients and higher-level management in delivering the projects before the deadlines.
  Experience in Unit Testing using SOAPUI, RFHUTIL and POSTMAN REST Client.
  Worked in both Agile and Waterfall methodology.
  Logging and handling exception by using Splunk methodology.
  Having experience in creating repositories in GitHub and uploading the applications into repositories.
  Worked experience in Jenkins,Octopus deploy and UCD (Urban Code Deploy).
  Supporting QA activities and working on defects and enhancements by following the standards.


Energetic and observant Senior Associate Consultant with exceptional and demonstrable quantitative abilities to perform rigorous and creative technical analyses, learn new industries quickly, and function as integrated member of project team. Manages and delivers assigned responsibilities within scope and budget of project.

Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Proven multitasker, independent worker, and team player. I have extensive experience with order management functionality.

Aspiring Data Scientist with a strong foundation in machine learning, neural networks, data mining, and statistical analysis. Currently pursuing an MS in Data Science and Analytics at the University of Hertfordshire, serving as the Student Representative for the program. Hands-on experience in AI-driven projects, including Retrieval-Augmented Generation (RAG) systems, fake news detection using LLMs, and product recommendation models. 5+ years of industry experience in data migration, validation, and analysis, with expertise in Azure Data Engineering, SQL, and Python. Passionate about leveraging AI to drive data-driven decision-making.

Sushil Kale

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Senior Associate Consultant

Business Analyst

Business Analyst - Mortgage

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Post Graduation Diploma in Banking And Finance -

Bachelor of Engineering - Mechanical Engineering

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Senior Associate Consultant

Business Analyst

Business Analyst - Mortgage

Post Graduation Diploma in Banking And Finance -

Bachelor of Engineering - Mechanical Engineering

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