CATIA
SUSHIL URKUDE
MBA in Marketing & H.R. With Mechanical Engineering
NAGPUR
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
2
2
years of professional experience
40
40
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Deputy Manager
Kirloskar Brothers Ltd
09.2022 - Current
- Maintained, documented and presented progress reports to leaders.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
- Created reports and analyzed and interpreted data.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Managed budgets for various projects, ensuring optimal resource allocation and cost control.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Eliminated functional bottlenecks by streamlining communication channels between management and employees.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
- Provided strategic allocation of resources to various departments and managers in alignment with needs.
- Greeted and assisted customers with questions, concerns and purchasing needs.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Conducted thorough market research to identify opportunities for expansion or improvement within the industry landscape.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Acnal Industries Pvt. Ltd (Genvik Pump)
1 2020 - 6 2022
- Fix up the target for dealer business for pumps and spares in consultation with the branch manager.
- Responsible for technical support to dealer/dealer customer, on regular
- Responsible for all technical and commercial documents/circulars reaching dealer network.
- Responsible for liaison with HO, for order related information, delivery status.
- Collecting competitor's data, market feedback, and reporting back to the branch manager.
- Responsible for meeting consultants and carrying out pre-tendering activities.
- Responsible for the Branch Industrial Pumps Budget.
- Handling Three Sector Industrial, Agricultural and Domestic Pump division.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project stasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assistant Manager (Kirloskar Pump)
WRT Sales And Service PVT. LTD
3 2017 - 12.2019
- Job Description:
- Responsible for sales of industrial Group of Products.
- Make a complete study of customer specification and understand their requirement.
- Submission of Techno-Commercial Offers to client and follow up the requirements.
- To increase the network coverage and put more focus on customer relationship management and to provide technical support.
- Responsible for boost business in Vidarbha zone.
- Conducting market surveys for new products and competitors activities and give feedback to Head Office.
- Collection of outstanding payments/statutory forms of dealers clients 8
- Visit to Installed base PUMP for Generation of replacement and Spares business
- Support in service, warranty, maintenance activities
- Promote service business through various types of contracts like AMC and service contract.
Sr. Sales and Service Engineer (KSB PUMPS)
Libra Agencies
1 2013 - 2 2017
- Job Description:
- As Service Engineer
- Constant proactive visit to end users to prevent service problems in pump.
- To attend Installation, Commissioning, Overhauling & troubleshooting at sites.
- Provide technical guidelines to customers, suggest repair techniques based on experience.
- Support to boost repairs and spare parts business.
- Offering quick and reliable service to customers on service issues.
- Generating of spares and retro sales
- Ensure good service practices and availability of proper and correct tool.
- As Sales Engineer / Application Engineer
- Good knowledge about Pump, Standard and Basic knowledge of Mechanical seal and motors etc.
- Selection of competitive pump considering the suitability, performance and cost of the pump.
- Review all customer inquiry related documents while addressing all relevant technical and commercial requirements mentor others.
- Prepare competitive techno-commercial proposals for centrifugal pumps serving Oil & gas, pipeline, water and general industry markets.
- Ensure that the complete proposal is made in compliance with the customer specifications and taking comments and deviations, if any
- Timely preparation of high quality proposals within limitations dictated by the customer or manager using designated workload management.
- Demonstrate a firm understanding of pump applications and types, pump affinity laws and how these relate to pumps and systems.
- Negotiating the buyout quotes to ensure a strategically competitive bid can be submitted.
- Interaction with customer along with Sales personnel for technical and commercial clarifications on the proposed offer which includes kick off meeting with customer during the technical query stage and also after receipt of the order.
- Conducting order handover meetings with the Execution team in order to effectively communicate the various criticalities involved in the project thereby ensuring a smooth transition from pre order to post order
- Visit the customer/End user to clarify the technical queries, product presentations to increase the customer's interest on placing orders towards the organization.
Education
Bachelor Of Engineering (Mechanical Engineering) - Mechanical Engineering
Anjuman College Of Engg. & Technology, Nagpur
Nagpur 04.2001 - 04.2012
Mechanical Engineering
Nagpur Polytechnic
Nagpur India 04.2001 - 04.2008
MBA - Marketing Management And Research
Pandaw College Nagpur
Bhandra Maharashtra India 04.2001 - 03.2023
Skills
Product and service knowledge
CSS
Continuous Improvement
Self Motivation
Customer Relationship Management (CRM)
Workload Management
Business Development
Sales Strategies
Marketing knowledge
Promotional planning
Team motivation
Training and Development
Current Location
NAGPUR
Personal Information
- Father's Name: Haribhau Urkude
- Date of Birth: 07/09/87
Software
PRO-E
MICROSOFT OFFICE
Certification
Code Of Ethics, Kirloskar Brothers Limited - 2024
Timeline
Code Of Ethics, Kirloskar Brothers Limited - 2024
01-2024
Training and Development - 91%
04-2023
Principles Of Management - 83%
10-2022
Deputy Manager
Kirloskar Brothers Ltd
09.2022 - Current
Bachelor Of Engineering (Mechanical Engineering) - Mechanical Engineering
Anjuman College Of Engg. & Technology, Nagpur
04.2001 - 04.2012
Mechanical Engineering
Nagpur Polytechnic
04.2001 - 04.2008
MBA - Marketing Management And Research
Pandaw College Nagpur
04.2001 - 03.2023
Assistant Manager
Acnal Industries Pvt. Ltd (Genvik Pump)
1 2020 - 6 2022
Assistant Manager (Kirloskar Pump)
WRT Sales And Service PVT. LTD
3 2017 - 12.2019
Sr. Sales and Service Engineer (KSB PUMPS)
Libra Agencies
1 2013 - 2 2017
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