SUSHI PAWAR
Operation Executive & Technician Coordinator
Karjat
Summary
Operations Executive with experience in technician coordination, inventory management, service operations, and customer support. Skilled in managing field service teams, maintaining inventory accuracy, coordinating dispatch activities, and preparing operational reports. Proficient in ERP systems and Microsoft Excel, with a strong focus on operational efficiency and timely service delivery.
Overview
18
18
years of professional experience
1
1
Language
Work History
Operations Executive | Technician Coordinator
Drinkprime
10.2024 - Current
- Coordinated daily field operations and managed technician scheduling to ensure timely service delivery and customer satisfaction.
- Monitored installation, maintenance, and repair activities of water purification systems across assigned regions
- Managed inventory of spare parts, consumables, and finished goods, ensuring optimum stock availability and minimizing shortages.
- Maintained accurate inventory records through ERP/Excel and conducted regular stock audits for inventory accuracy.
- Tracked technician productivity, service completion rates, and response times to improve operational performance.
- Prepared daily, weekly, and monthly operational reports for management review.
- Resolved customer service escalations by coordinating with technicians and internal departments.
- Managed dispatch and logistics coordination for timely delivery of products and spare parts.
- Supported continuous improvement initiatives to enhance service quality and operational efficiency.
Team Manager
Tops Enterprises
06.2015 - Current
- Handling department objectives by managing staff planning and evaluating department activities.
- Responsible for overseeing and leading the work of a group of people
- Achieving growth and hitting targets by successfully managing the team.
- Evaluating and adjusting performance and developing processes.
Team Leader (After Sales)
Hindustan Unilever Ltd (PURE IT Water Filter)
06.2008 - 07.2015
- 1. Handling LSP (License service provider)
- Planned daily activities to achieve GSV targets and enhance service efficiency.
- Arranged technical help for field engineers and kept them updated with regular field fault updates.
- Arranging technical help required by field engineers as well keeping them updated with regular field fault updates
- Reporting through mail of daily LSP performance report to CCO.
- Updated back-office staff (coordinator/store keeper) on new products, offers, and package charges for improved support.
- Reported daily LSP performance to CCO via email for strategic oversight.
- Technically knowledge of all types of domestic water purifier and commercial water purifier.
Education
Bachelor of Arts -
Rashtriya Vishwa Vidyapeeth
Mumbai 04.2001 -
Skills
- Operations Management
- Inventory Management
- Stock Control & Reconciliation
- Spare Parts Management
- Microsoft Excel
- ERP Systems
- Service Operations
Timeline
Operations Executive | Technician Coordinator
Drinkprime
10.2024 - Current
Team Manager
Tops Enterprises
06.2015 - Current
Team Leader (After Sales)
Hindustan Unilever Ltd (PURE IT Water Filter)
06.2008 - 07.2015
Bachelor of Arts -
Rashtriya Vishwa Vidyapeeth
04.2001 -