Summary
Overview
Work History
Education
Skills
Timeline
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Sushma Shettigar

Sushma Shettigar

Mumbai

Summary

Dynamic professional with extensive experience in freight forwarding and customer service at Navigators Visa Global Logistics Ltd. Proven track record in rate negotiation and team management, driving business growth through strategic pricing and exceptional interpersonal skills. Adept at delivering logistics solutions that enhance client satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Assistant Manager-Import Pricing& Customer Service

Navigators Visa Global Logistics Ltd.
Mumbai
10.2022 - Current
  • To maintain and develop optimized relationships with overseas agents.
  • To negotiate with agents for freight and contracts
  • To handle rates/ RFQ inquiries from customers/agents for defined trade lane.
  • Responsible for enabling to win new business through competitive pricing
  • Handle customer service for corporate customers and key accounts of the organization.
  • Handling overseas agents' nominations.
  • Track the closures & conversation of shipment.
  • Probe for client feedback & act accordingly.
  • Responsible for managing air freight team on daily operations
  • Prepare and consolidate regular reports for management review
  • Communicate with sales Coordinator and sales team to achieve a smooth operation process
  • Monitor market trends and pricing strategies to ensure competitiveness.
  • Maintain accurate pricing records and databases.
  • Supervising team and supporting team members to solve their issues related to shipment.
  • Finding agents on WCA to get the best rates and arranging bookings for Air and FCL shipment from agent.
  • Communicate closely with Client.
  • Arranging remittance of agents on time.
  • Conduct thorough needs assessments to understand client requirements, challenges, and objectives
  • Preparing weekly and monthly reports.
  • Visits and giving sales presentations to a range of prospective clients

Deputy Manager - Customer Service & Pricing

ACE Multifreight Private Limited
Mumbai
10.2020 - 10.2022
  • Handle all Air import and export shipments independently.
  • Dealing with all types of correspondence with shippers & agents and providing the status of the shipment to the client accordingly.
  • Based on the query, check the best rates and quotes to the client, overseas agent, salesperson, and Sub Agent.
  • Resolving rate-related issues and after-sales issues with the agents and customers.
  • Ensuring maximum business conversion by giving timely competitive rates.
  • Creating a Cost sheet for Air shipments.
  • Preparing E-freight entries: bookings / job numbers / CAN / Invoice.
  • Tracking shipments online and updating status accordingly to overseas agents for nomination, customers, and internal systems.
  • Handling nomination/sales shipments for Air/Sea Import Cargo /PREALERT/DOCS STATUS/DRAFT DOCS. Coordinating with overseas agents and Airlines for their invoices. Closing Jobs on a Monthly basis.
  • Corresponding with IATA agents regarding Bookings & Rate Negotiations for Export & Import Shipments
  • Preparing switch HBL
  • Co-ordination with Co-Loaders for LCL rates
  • CHA coordination for import and export shipments

Assistant Manager - Business Development

Elenvio Solutions Private Limited
Mumbai
01.2018 - 10.2020
  • Improved business generation & empanelment of clients for the freight forwarding division & team management Meeting clients directly to understand their requirements and business potential.
  • Provide forwarding/logistics solutions to customers and guide them on shipping, customs clearance, and logistics matters. Managed & mentored a team of 4 sales Executives.
  • Coordinating with local customers and sales executives for freight enquiries/Quotations
  • Call up customers for new shipment enquiries
  • Maintains DSR for the customer if required
  • Coordinating with overseas for shipment status on daily basis.
  • Making Air Import quotations & following up for the same
  • Making booking of Pre-alerts received from overseas agents in the system, in order to file manifest in customs
  • Dealing with new as well as existing customers.
  • Giving introduction of company to customers
  • Fixing up the appointments
  • Mailing introductory letters to new clients
  • Communication & co-ordination with customers

Assistant Manager - Sales and Operations

Genetrix Logistics Pvt Ltd
Mumbai
07.2012 - 01.2018
  • Business generation & enplanement of clients for the freight forwarding division and team management
  • Meeting clients directly to understand their requirements and business potential.
  • Following up on new business opportunities and setting up meetings.
  • Maintaining the volume of the shipments.
  • Planning and preparing presentations
  • Coordinating with the operations team to ensure bookings as per customer requirements. Handling pricing, customer service and sales team
  • Tracking shipments online and updating status accordingly to overseas agents for nomination, customers, and internal systems.
  • Handling, calling rates, quoting, negotiating rates for third country cross trade shipments
  • Pricing (All shipment FOB, Ex-work, Third Country, and Customs Clearance coordination.
  • Coordinating with overseas for shipment status on daily basis.
  • Manage Sub agent and Co-Loader, and CHA coordination from origin till end delivery of shipments.
  • Check and verify billing invoices according to agreed rates.
  • Corresponding with IATA agents regarding Bookings & Rate Negotiations for Export & import Shipments
  • Coordinate the movement (arrival and dispatch) of consignments, tracking and updating the customer
  • Sending Pre alerts

Sales Assistant

Hindustan Unilever Ltd.
Mumbai
11.2008 - 07.2010
  • Improved maximizing retail sales through product knowledge, customer service, and selling skills.
  • Generating new leads and closing the customer's deal on by providing product presentation.
  • Maintaining Daily and Weekly reports.
  • Maintaining regular follow-ups with the customers.
  • Managing individual performance and contributing to the overall team success of the retail showroom.

Education

Bachelor Of Commerce -

University of Mumbai
Mumbai

Software Management Diploma -

SIM Technology

Higher Secondary and Secondary School Certificate -

Maharashtra State Board

Skills

  • Interpersonal skills
  • Professional skills
  • Customer service
  • Sales management
  • Team management
  • Logistics solutions

Timeline

Assistant Manager-Import Pricing& Customer Service

Navigators Visa Global Logistics Ltd.
10.2022 - Current

Deputy Manager - Customer Service & Pricing

ACE Multifreight Private Limited
10.2020 - 10.2022

Assistant Manager - Business Development

Elenvio Solutions Private Limited
01.2018 - 10.2020

Assistant Manager - Sales and Operations

Genetrix Logistics Pvt Ltd
07.2012 - 01.2018

Sales Assistant

Hindustan Unilever Ltd.
11.2008 - 07.2010

Bachelor Of Commerce -

University of Mumbai

Software Management Diploma -

SIM Technology

Higher Secondary and Secondary School Certificate -

Maharashtra State Board

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Sushma Shettigar