Susmit Patil
Pune
Summary
Dynamic Associate Consultant at Businessnext with a proven track record in optimizing customer experiences and implementing strategic solutions. Skilled in change management and project execution, I excel in client engagement and decision-making, driving continuous improvement initiatives that enhance operational efficiency. Proficient in requirement gathering, gap analysis, I deliver impactful business presentations that resonate with stakeholders.
Overview
2
2
years of professional experience
Work History
Associate Consultant
Businessnext
06.2024 - Current
- Designed the Auto Loan digital journey and LOS platform process flows including KYC, verification, deviation handling, and approval workflows for a leading Indonesian finance company, streamlining loan processing and ensuring regulatory compliance.
- Led functional design for a digital Auto Loan journey adopted by a leading Small Finance Bank in India. Created wireframes and user flows, reducing application time and enhancing customer experience.
- Led requirements gathering and process implementation for a digital Staff Advance Salary journey used by employees of a leading Small Finance Bank. Integrated journey with LOS platform and designed approval workflows.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Graduate Engineer Trainee
Businessnext
06.2023 - 06.2024
- Successfully delivered 15 change requests for CRM implementation within one year for a leading Small Finance Bank in India, adhering strictly to all project timelines.
- Prepared standard reports and documentation to communicate results to client and senior management.
- Individually managed change requests from requirements gathering to successful production delivery.
- Analyzed and interpreted customer requirements to develop solutions.
- Developed and maintained relationships with client to facilitate quality and timely delivery of change requests.
Intern
Businessnext
01.2023 - 05.2023
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Successfully delivered 3 change requests for CRM implementation for a leading Small Finance Bank in India, adhering strictly to all project timelines.
- Explored new technologies and approaches to streamline processes.
Education
Bachelor of Technology - Computer Science And Engineering
MIT ADT University
Pune, India06-2023
Skills
- Planning and execution
- Client engagement
- Decision-making
- Change management
- Strategic thinking
- Project implementation
- Responsive design
- Docker
- Git/GitHub
- AWS
- Restful/SOAP API integration
- Python
Timeline
Associate Consultant
Businessnext
06.2024 - Current
Graduate Engineer Trainee
Businessnext
06.2023 - 06.2024
Intern
Businessnext
01.2023 - 05.2023
Bachelor of Technology - Computer Science And Engineering
MIT ADT University
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