SUVENDU DAS
Project Lead
Pune
Summary
Transition Leader with special interest in Communication skills.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Project Lead - Transitions
CITCO
03.2022 - Current
- Managing transition of projects from initiation to completion, ensuring seamless handovers between project phases
- Leading and overseeing transition of projects from one phase to another, ensuring smooth handovers and minimal disruptions
- Generating regular reports on transition progress, highlighting key achievements, challenges, and areas for improvement
- Identifying potential risks and challenges associated with project transitions and develop mitigation strategies
Manager
Genpact
11.2010 - 03.2022
- Managed stakeholders and conducted analyses to secure buy-in
- Conducted SLA validation calls for various service towers and managed both internal and external stakeholders
- Engaged in all transition stages, including Pre-KT, Knowledge transfer, supervising production, and Go-live
- Led two teams of 21 executives and overseeing operations encompassing KPIs, SLA Management, Volumes Management, Team Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), Head count and Forecasting, Unit-Time Review, and Training Needs
- Reported process metrics and analyzing targeted versus actual performance variations, with daily interactions with Onshore Clients on various matters
- Provided targets, SOPs, and SLAs, establishing and maintaining quality and productivity goals, and planning for the process
- Set up adapted new processes, ramping up batches, conducting knowledge transfer, and stabilizing process performance
Education
MBA (Operations & Finance) -
Biju Patnaik University of Technology
04.2001 - 04.2010
B.Com. - undefined
Utkal University
Skills
Project Management
undefinedCertification
SAFe Agile 6.0
Reading
With special interest for language, I've immersed myself in over 200 books spanning across genres like personal development, history, mythology, personal finance, fiction and travel. My reading journey has not only broadened my understanding of the world but also enriched my ability to connect with people from many walks of life. As an communication enthusiast , I bring a passion for storytelling, listening and effective communication to my students. I'm excited to share my learning and learn from others.
Timeline
Project Lead - Transitions
CITCO
03.2022 - Current
Manager
Genpact
11.2010 - 03.2022
MBA (Operations & Finance) -
Biju Patnaik University of Technology
04.2001 - 04.2010
B.Com. - undefined
Utkal University
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