Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Sveta Kakerla

Product Manager- Risk Monitoring
Mumbai

Summary

Experienced banking professional with over 7 years of proven expertise in data processing, analytics, and MIS reporting. Recognized for strong professional discipline, unwavering commitment, and effective interpersonal communication skills that foster a collaborative and productive work environment. Brings a flexible and detail-oriented approach to ensure efficient and effective workflow.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

DEPUTY MANAGER - Product Manager: Risk Monitoring

KOTAK MAHINDRA BANK- Kotak 811
04.2022 - Current
  • Streamlined DC GST reconciliation between 811 system, Finacle & Sunteck. Also supported Business Ops team to automate the manual activity of reconciliation, which has reduced the TAT by 90%.
  • Monitored data from various angles to identify risks and gaps, and work towards implementing effective solutions to mitigate potential issues.
  • Identified and resolved fraudulent account activity by collaborating with BIU to implement address-based restrictions.
  • Analyzed location-based fraud patterns and collaborated with sales to implement preventative account opening restrictions.
  • Detected occupation/income mismatches, suggested improvements to the Product team for adding restrictions during the account opening process and implemented post-facto restrictions on such accounts.
  • Identified instances of multiple 811 accounts linked to the same mobile number and coordinated with the Product team to implement restrictions in the account opening process.

ASSISTANT MANAGER - Product Manager: Data Monitoring

KOTAK MAHINDRA BANK- Kotak 811
03.2019 - 03.2022
  • Identified system check failures and collaborated with BSG to develop post-facto control reports.
  • Provided Senior Management with key 811 account insights through regular MIS reporting.
  • Supported RBI and internal audits by ensuring regulatory compliance.
  • Performed precise data mapping from various sources to support account monitoring requirements.

ASSOCIATE- Customer Service Executive

KOTAK MAHINDRA BANK- Kotak 811
09.2017 - 02.2019
  • Efficiently resolved customer service requests for Kotak 811 accounts via Siebel.
  • Effectively managed and resolved customer escalations originating from Facebook, Twitter, and other social media platforms.
  • Served as a liaison between branches and central operations for account and product issue resolution.
  • Supported sales team by assigning additional leads for 811 account KYC and conversion.

Education

Bachelor of Commerce -

Valia C. L. College of Commerce

Skills

  • Interpersonal Communication Skills
  • Task Organization Skills
  • Data-Driven Insights
  • Microsoft Excel Proficiency
  • Finacle Application Knowledge
  • BCIF Application Knowledge
  • SQL Query Development
  • Experience with SAP BO

Certification

Post Graduate Certificate in Banking, 2017, AIIM EduSys Pvt. Ltd., Mumbai

Interests

Travelling

Timeline

DEPUTY MANAGER - Product Manager: Risk Monitoring

KOTAK MAHINDRA BANK- Kotak 811
04.2022 - Current

ASSISTANT MANAGER - Product Manager: Data Monitoring

KOTAK MAHINDRA BANK- Kotak 811
03.2019 - 03.2022

ASSOCIATE- Customer Service Executive

KOTAK MAHINDRA BANK- Kotak 811
09.2017 - 02.2019

Bachelor of Commerce -

Valia C. L. College of Commerce
Sveta KakerlaProduct Manager- Risk Monitoring