Travelling
Sveta Kakerla
Product Manager- Risk Monitoring
Mumbai
Summary
Experienced banking professional with over 7 years of proven expertise in data processing, analytics, and MIS reporting. Recognized for strong professional discipline, unwavering commitment, and effective interpersonal communication skills that foster a collaborative and productive work environment. Brings a flexible and detail-oriented approach to ensure efficient and effective workflow.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
DEPUTY MANAGER - Product Manager: Risk Monitoring
KOTAK MAHINDRA BANK- Kotak 811
04.2022 - Current
- Streamlined DC GST reconciliation between 811 system, Finacle & Sunteck. Also supported Business Ops team to automate the manual activity of reconciliation, which has reduced the TAT by 90%.
- Monitored data from various angles to identify risks and gaps, and work towards implementing effective solutions to mitigate potential issues.
- Identified and resolved fraudulent account activity by collaborating with BIU to implement address-based restrictions.
- Analyzed location-based fraud patterns and collaborated with sales to implement preventative account opening restrictions.
- Detected occupation/income mismatches, suggested improvements to the Product team for adding restrictions during the account opening process and implemented post-facto restrictions on such accounts.
- Identified instances of multiple 811 accounts linked to the same mobile number and coordinated with the Product team to implement restrictions in the account opening process.
ASSISTANT MANAGER - Product Manager: Data Monitoring
KOTAK MAHINDRA BANK- Kotak 811
03.2019 - 03.2022
- Identified system check failures and collaborated with BSG to develop post-facto control reports.
- Provided Senior Management with key 811 account insights through regular MIS reporting.
- Supported RBI and internal audits by ensuring regulatory compliance.
- Performed precise data mapping from various sources to support account monitoring requirements.
ASSOCIATE- Customer Service Executive
KOTAK MAHINDRA BANK- Kotak 811
09.2017 - 02.2019
- Efficiently resolved customer service requests for Kotak 811 accounts via Siebel.
- Effectively managed and resolved customer escalations originating from Facebook, Twitter, and other social media platforms.
- Served as a liaison between branches and central operations for account and product issue resolution.
- Supported sales team by assigning additional leads for 811 account KYC and conversion.
Education
Bachelor of Commerce -
Valia C. L. College of Commerce
Skills
- Interpersonal Communication Skills
- Task Organization Skills
- Data-Driven Insights
- Microsoft Excel Proficiency
- Finacle Application Knowledge
- BCIF Application Knowledge
- SQL Query Development
- Experience with SAP BO
Certification
Post Graduate Certificate in Banking, 2017, AIIM EduSys Pvt. Ltd., Mumbai
Interests
Timeline
DEPUTY MANAGER - Product Manager: Risk Monitoring
KOTAK MAHINDRA BANK- Kotak 811
04.2022 - Current
ASSISTANT MANAGER - Product Manager: Data Monitoring
KOTAK MAHINDRA BANK- Kotak 811
03.2019 - 03.2022
ASSOCIATE- Customer Service Executive
KOTAK MAHINDRA BANK- Kotak 811
09.2017 - 02.2019
Bachelor of Commerce -
Valia C. L. College of Commerce
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