Summary
Overview
Work History
Education
Skills
Certification
Swimming, Martial Arts, Gym
Timeline
Generic
swagat more

swagat more

Airline Security Supervisor
Mumbai

Summary

  • Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
  • Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
  • Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
  • Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
  • Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
  • Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
3
3
Certifications
3
3
Languages
4
4
years of post-secondary education

Work History

Airline Supervisor

Air India
11.2018 - 11.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Cultivated strong relationships with passengers through consistent communication and excellent service delivery.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Promoted a culture of safety awareness within the organization by organizing events and awareness campaigns highlighting best practices for personal protection while onsite.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
  • Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Investigated and resolved security breaches to protect organization and corporate assets.
  • Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.

Airline Security Agent

Air India
08.2015 - 08.2018
  • Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
  • Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
  • Demonstrated adaptability while working in various settings such as retail stores, corporate offices, events, or transportation hubs.
  • Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
  • Utilized advanced technology tools like metal detectors or X-ray machines effectively to screen incoming packages or individuals entering facilities.
  • Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Provided high level of security for crew and passengers on U.S. domestic and international flights.
  • Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
  • Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
  • Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
  • Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Maintained confidentiality while handling sensitive information related to client assets or personnel information.
  • Supported loss prevention efforts by identifying shoplifting suspects through keen observation skills.
  • Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
  • Managed access control systems, ensuring only authorized personnel entered restricted areas within the facility.
  • Maintained a safe environment for staff and customers through proactive surveillance of potential threats.
  • Reduced theft incidents by implementing strict access control measures for employees and visitors.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to Passengers.

Education

Post Graduation Diploma In Management - Operations Management And Supervision

Welingkers Institute Of Management
Mumbai
04.2001 -

Bachelors Of Commerce - Marketing Management And Research

Y.C.M.O.U
Nashik, India
06.2009 - 10.2013

Skills

Staff Management

Certification

Basic Aviation Security

Swimming, Martial Arts, Gym

Intermediate level swimmer, Can Swim Olympic size pool with ease.

National Level Karate Fighter.

Regular Gym goer.

Timeline

X-BIS

10-2019

Airline Supervisor

Air India
11.2018 - 11.2020

Dangerous Goods Regulation

03-2017

Basic Aviation Security

10-2015

Airline Security Agent

Air India
08.2015 - 08.2018

Bachelors Of Commerce - Marketing Management And Research

Y.C.M.O.U
06.2009 - 10.2013

Post Graduation Diploma In Management - Operations Management And Supervision

Welingkers Institute Of Management
04.2001 -

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