CRM
Swalpi Singh
Academic Counsellor
Nagpur
Summary
Dynamic Academic Counselor with a proven track record at LAWSIKHO, enhancing student success through personalized guidance and strategic academic planning. Expert in relationship building and problem-solving, I developed tailored student support plans that fostered achievement and maintained confidentiality, while effectively upselling courses to boost enrollment. Skilled in communication, problem-solving, and building trusting relationships with students and colleagues.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Academic Counselor
LAWSIKHO
Nagpur
01.2024 - Current
- Enhanced student success by providing personalized academic guidance and support.
- Conducted comprehensive evaluations of students'' academic needs, recommending appropriate resources and services.
- Utilized strong organizational skills to maintain accurate records of all student interactions and interventions.
- Assisted in the development of academic plans, setting achievable goals for students'' educational progress.
- Maintained confidentiality while managing sensitive information related to students'' personal and academic histories.
- Developed and implemented student guidance plans to foster academic success.
- Managed approximately 100+ outbound and incoming calls as well.
- Selling Law course and US accounting course and upselling IT course as well.
Relationship Manager
ICICI Bank
Nagpur
02.2019 - 06.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Manages meeting 20+ new customer and requirement as well of the customer.
Education
Post-Graduate Certificate - Banking And Finance
MANIPAL ACADEMY OF HIGHER EDUCATION
Bengaluru, India 01.2019 - 01.2020
Bachelor of Science - PCM
BHALERAO SCIENCE COLLAGE SAONER
Saoner, India 01.2014 - 06.2017
Skills
Disability services
Collaboration and teamwork
Academic planning
Student advocacy
Career advising
Time management
Student registration
Problem-solving
Course counseling
Excellent communication
Teamwork and collaboration
Active listening
Academic support
Relationship building
Software
LEADSQUARE
ACEFONE
MSEXCEL
FINONE
Timeline
Academic Counselor
LAWSIKHO
01.2024 - Current
Relationship Manager
ICICI Bank
02.2019 - 06.2023
Post-Graduate Certificate - Banking And Finance
MANIPAL ACADEMY OF HIGHER EDUCATION
01.2019 - 01.2020
Bachelor of Science - PCM
BHALERAO SCIENCE COLLAGE SAONER
01.2014 - 06.2017
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