Swapna Kolapuri

• New business pitches and hold responsibility for the effective on-boarding of new clients. • Operate as the lead point of contact and all matters specific to customers. • Develop a trusted advisory relationship with key account customer. • Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth. • Work cross-functionally with business development, marketing, technology, and finance team. to ensure the timely and successful delivery of the solutions according to customer needs and objectives. • Analyze latest marketing trends using CRM and analytics tools and tracking competitor’s activities and providing valuable inputs for fine-tuning marketing strategies. • Helping Clients set-up their Ecommerce business through Digital Tools. • Providing support to clients via phone, e-mail & chat, to ensure their success. • Providing timely recommendations to clients on how to obtain the maximum results.

As a front office executive attending all the incoming calls and booking appointments. • Handled entire hospital cash management. • Giving counselling for patients according to the procedure like Maternity, Fertility, Surgical. • Visiting doctor appointments and giving cash to doctor according to the procedure. • Great the customers, maintenance of important documents, files, and records in an organized manner. • Handling doctors, front office, lab assistants, nurses, housekeeping staff. • Preparation of Doctors, front office, lab assistants, staff nurses, housekeeping staff attendance and salaries up to date. • Supervising the housekeeping department and ensuring that all the items are there in the stock. • Attending patients help them, Billing/Invoice Preparation, Petty Cash handling. • Arranging meeting with medical representatives.

• Worked as a customer support executive for the client IDEA prepaid. • Receiving incoming calls from customers. • Awarded with many certificates. • Received Twice STAR PERFORMER for exemplary performance by AEGIS. • Received applaud towards outstanding contribution from client. • Giving information to customer over the phone, solving queries instantly. • Raising requests, complaints to back end team. • Handling typical customers and convincing the customers. • Achieving calls target and quality targets