Swapnali Raut
Mumbai
Summary
Ex Banker / Teacher / Remedial Educator
Compassionate and dedicated educator with formal training in International Teacher Education and Learning Disabilities, backed by over 15 years of corporate experience in training, mentoring and people development. Skilled in creating engaging learning environments, supporting diverse learning needs and building strong relationships.
Passionate about helping every child reach their full potential.
Now looking at obtaining a teaching position at a reputed institute that will help build and apply my skills to support children to grow in all aspects.
Overview
3
3
Languages
7
7
years of post-secondary education
2024
2024
years of professional experience
Work History
Sr Manager Customer Service
Citibank
Mumbai
01.2023 - 04.2023
Sr Manager Operations and Training
Zaggle Prepaid Ocean Services Pvt Ltd
Mumbai
06.2015 - 07.2021
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed strategic plans to support company growth and market expansion efforts.
- Trained and mentored new employees through structured onboarding programmes.
- Conducted classroom-style training sessions for teams.
• Developed training material and learning documentation.
• Managed performance coaching for staff.
• Built strong interpersonal relationships through effective communication.
Associate to Assistant Manager
Citibank
Mumbai
06.2003 - 01.2015
Engaged in banking and fintech environments to enhance service delivery.
- Contributed to diverse roles within banking and fintech sectors, enhancing operational knowledge.
- Passionate about learning and committed to continuous improvement
- Managed large scale projects and introduced new systems,tools and processes.
Volunteering/Teacher substitution/Observer
Podar Internation,Arya Vidya Mandir
Mumbai
Education
Post Graduation Certificate - International Teacher Education
Podar International School
Mumbai 06.2022 - 04.2023
Certificate in Learning Disability
National Academy
07.2023 - 12.2023
Computer Programming
NIIT
06.2000 - 04.2003
Bachelor of Commerce -
D G Ruparel College
Mumbai 06.2000 - 04.2003
Distinction Higher Secondary
MumbaiCanossa Convent High School
MumbaiSkills
- Classroom Management
- Lesson Planning
- Parent Communication
- Team Collaboration
- Communication
- Customer relationship management
- Customer Engagement
- Project Management
- Process Improvement
- Organizing and Planning
- Time Management
- Adaptability
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Certificate in Learning Disability
National Academy
07.2023 - 12.2023
Sr Manager Customer Service
Citibank
01.2023 - 04.2023
Post Graduation Certificate - International Teacher Education
Podar International School
06.2022 - 04.2023
Sr Manager Operations and Training
Zaggle Prepaid Ocean Services Pvt Ltd
06.2015 - 07.2021
Associate to Assistant Manager
Citibank
06.2003 - 01.2015
Computer Programming
NIIT
06.2000 - 04.2003
Bachelor of Commerce -
D G Ruparel College
06.2000 - 04.2003
Volunteering/Teacher substitution/Observer
Podar Internation,Arya Vidya Mandir
Distinction Higher Secondary
Canossa Convent High School