Swapneel Mayekar
Store Manager
Mumbai
Summary
Dedicated Retail Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Store Manager
Avenue Supermarts Ltd. DMart
08.2023 - Current
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Manage the store’s stock levels – Made key decisions about stock level and stock control.
- Cost management- Keeping a Tab on Consumables like Electricity, Petrol, Diesel & Air Conditioning
- Managed inventory control, cash control, and store opening and closing procedures.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Assistant Store Manager
Avenue Supermarts Ltd. DMart
02.2019 - 07.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted in recruiting, hiring and training of team members.
- Trained Store Officers, Staffs and Promoters, in effective customer service technique and product knowledge
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Department Manager
Avenue Supermarts Ltd. DMart
06.2015 - 01.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Floor Officer
Avenue Supermarts Ltd. DMart
04.2012 - 05.2015
Food & Beverage Supervisor
Southgate Mecure Hotel
06.2009 - 11.2011
Food and Beverage Assistant
Hilton London Gatwick Hotel
08.2006 - 06.2009
Education
• BTEC Post Graduate Diploma in Food & Beverage Ma
Highgate Academy of Professional Development
United Kingdom04.2009
Diploma in Hotel Management
Arun Muchalla Institute of Hotel Management
04.2006
HSC
R.J. Thakur College
Thane04.2003
SSC
Little Flower English High School
Thane, India04.2001
Skills
Strategic planning & competitor analysis
undefinedTimeline
Store Manager
Avenue Supermarts Ltd. DMart
08.2023 - Current
Assistant Store Manager
Avenue Supermarts Ltd. DMart
02.2019 - 07.2023
Department Manager
Avenue Supermarts Ltd. DMart
06.2015 - 01.2019
Senior Floor Officer
Avenue Supermarts Ltd. DMart
04.2012 - 05.2015
Food & Beverage Supervisor
Southgate Mecure Hotel
06.2009 - 11.2011
Food and Beverage Assistant
Hilton London Gatwick Hotel
08.2006 - 06.2009
• BTEC Post Graduate Diploma in Food & Beverage Ma
Highgate Academy of Professional Development
Diploma in Hotel Management
Arun Muchalla Institute of Hotel Management
HSC
R.J. Thakur College
SSC
Little Flower English High School
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