SWAPNIL DHAYGUDE
Cluster Manager
Pune
Summary
Highly motivated professional with a strong desire to excel and contribute to a challenging workenvironment. Possessing exceptional communication and presentation skills, along with honed managementand problem-solving abilities. Seeking a dynamic role in a people-oriented organization where I can utilizemy customer-service experience to achieve corporate goals. Dedicated to maximizing profitability andpromoting growth through my knowledge and technical expertise.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Cluster Manager
Fresh to Home
04.2023 - Current
- Supervise and manage day-to-day home delivery operations to ensure timely and accurate delivery ofproducts to customers.
- Conduct regular quality checks on delivered products to ensure compliance with company standards andcustomer expectations.
- Resolve any delivery-related issues or customer complaints promptly and effectively, maintaining a highlevel of customer satisfaction.
- Train and mentor delivery personnel on delivery procedures, safety protocols, and customer service best practices.Collaborate with cross-functional teams, including customer service, warehouse, and inventory management, to streamline delivery processes and address operational challenges.
- Collaborate with cross-functional teams, including customer service, warehouse, and inventory management, to streamline delivery processes and address operational challenges.
- Utilize delivery tracking systems and software to monitor delivery status, update delivery records, andgenerate performance reports.Implement and enforce safety guidelines and procedures to ensure the safetyof delivery personnel and the public during delivery operations.
- Coordinate with logistics teams to plan delivery routes and schedules based on customer orders anddelivery locations
- Analyze delivery performance metrics and identify areas for improvement to enhance efficiency and cost-effectiveness.
- Ability to work well under pressure and manage multiple priorities simultaneously.Detail-oriented with afocus on accuracy and attention to detail.
- Flexibility to work varying shifts, including nights, weekends, and holidays, as required by business needs.
- Managing all the infrastructural works and legal department coordination at Maharashtra level.
ASSISTANT MANAGER-CLUSTER
Edunetwork Pvt Ltd (Rentomojo)
6 2018 - 9 2022
- Well versed with Inbound, outbound & warehousing process
- Manage all logistics, transportations and last mile operations
- Run a team of 3 (White collar) and 50 (Blue collar) employees to administer logistics and last mile operations
- Analyze, create and manage logistics daily plans
- Coordinate with the dispatch department for shipment of materials
- Coordinating with Vendors, customers and with drivers for daily operations
- Identify opportunities to reduce supply chain spend and improve on-time delivery
- Identify, develop, and deliver supply chain solutions to businesses
- Oversees inventory of goods and vehicles
- Managing activities throughout the orders fulfillment and transportation cycle to make sure established deadlines are met.
RELATIONSHIP MANAGER
OkSir E-commerece Pvt Ltd
11.2017 - 05.2018
- Responsible for Handling Corporate clients
- Cold call and follow ups
- Managing meeting with target client
- Responsible for generating sales and increase brand awareness of company.
BUSINESS DEVELOPMENT EXECUTIVE
Utturkars Wood Culture
01.2017 - 11.2017
- Responsible for new OEM creation
- Communicating and taking orders from Existing OEM
- Managing OEM relationship for effective business
- Contributing to developing marketing strategies
- Managing Social Media advertisement.
Education
MBA - Operations Management
Sinhgad Institute Of Management
Pune04.2017
B.B.A - undefined
1st Grade
Skills
Problem Resolution
Distribution management
Vendor & staff relations
Transportation/material handling
Operations management
Last mile operations
Inventory control
Supply chain management
Certification
Completed Advance Lean Six Sigma Yellow Belt Certification
Accomplishments
- Overseeing people, processes, operations, logistics, and finance.
- Managing end-to-end operations from distribution centres, hubs, and end customers.
- Expansion of operations across Pune, currently handling 12 hubs with an expansion plan of 30 hubs and 10 retails across Pune
- Property acquisition for hubs and retails across Maharashtra.
- Procurement of requisite Licenses and Permits required for operating existing as well as for opening new business facilities
.
Timeline
Cluster Manager
Fresh to Home
04.2023 - Current
RELATIONSHIP MANAGER
OkSir E-commerece Pvt Ltd
11.2017 - 05.2018
BUSINESS DEVELOPMENT EXECUTIVE
Utturkars Wood Culture
01.2017 - 11.2017
ASSISTANT MANAGER-CLUSTER
Edunetwork Pvt Ltd (Rentomojo)
6 2018 - 9 2022
MBA - Operations Management
Sinhgad Institute Of Management
B.B.A - undefined
1st Grade
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