Swapnil Malpathak
Delivery Manager
Pune
Summary
Punctual & Efficient driver known for reliability & excellent customer interactions. Skilled in mentoring team members to deliver exceptional service & building team morale through communication & positive performance feedback. Dedicated to building rapport & maintaining loyal customer relationships through understanding customer needs & creating individual solutions. Motivated to learn, grow and excel. Certified SAFe (Scaled Agile Framework) professional with 19+ years of experience into Project & Delivery Management, SAP Consulting with all the project stages till project Go-Live & Hyper-care support followed by Operation/Maintenance. Project & Delivery Management experience with proven success in rollouts, implementations, enhancements/change requests. Successfully delivered projects with broad business process experience like Source2Pay, Order To Cash & Techno functional modules. Demonstrated ability to direct and motivate teams to complete projects meeting specifications as well as deadlines across various domains. Expertise in leading the project in different industries helping to improve output and ensure regulatory compliance within Operations & Maintenance. Consulting Experience in SAP MM. Highly effective interpersonal skills. Onsite exposure in managing the rollouts starting from the kickoff the project till go live & support of the project.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Delivery Manager
Tata Consultancy Services
12.2021 - Current
- Playing a role of Delivery Partner & Managing two key Retail Domain Accounts worth revenue of 05+ Mn - North America
- Maintaining proper resourcing Head Count levels to guarantee timely deliverables
- Working as a SPOC for customer & escalations
- Advising on areas of possible improvements to reduce unwanted costs & service delivery times
- Managed customer issues with professionalism to maintain customer satisfaction
- Evaluate personal workloads along with the project managers/leads to ensure right capacity planning
- Managed continuous improvement initiatives to drive gain in quality & to meet support goals
- Handling Team, customer & Operational Issues to keep business on track against the given financial targets
- Upholds the company's Open Door policy by meeting with the associates, listening to their concerns & providing them the resolutions
- Ensures compliance with company policies & procedures
- Drives the financial performance of the accounts by ensuring the required goals are achieved from profitability standpoint by controlling the necessary parameters like expenses, Overseeing the budgets creation
- Perform mandatory audits to ensure compliance in all areas were met from Delivery Excellence standpoint
- Participate in hiring initiatives for the campus recruitment drives OR hiring the top talents to strengthen the hiring pipeline
Senior Project Manager
Infosys Limited
02.2018 - 12.2021
- Appointed to lead the largest SAP Hi-Tech Accounts worth of project revenues of approximate 03M+ a quarter within Infosys
- Proficient in managing a multi-disciplinary team to deliver engineering projects across the Hi-Tech client who are the American MNC & engages in the design, manufacture, and sale of computer products and technologies & the manufacturing service company
- Managed their global support across AMERICA & APAC region on various Techno functional modules within SAP services
- Led the critical tracks of the customer within Supply Chain Book of Business-like Order To Cash, Shipping & Web Order Management by doing the enhancements in their existing core business functionalities
- Apart from the regular deliverables, given more stress on Value Additions or productivity improvement ideas which eventually gives benefits to the customers by reducing their pain areas from the business processes standpoint
- Hired and formed the team (from internal and external resources) and managing direct FTEs supporting end users
- Planned and coordinated development releases as the planning iterations set by the customer
- Having experience in Green field Implementation Project, Implementation by using waterfall & Agile project management methodology
- In Agile, managed day-to-day aspects of Agile team, which included leading Agile meetings
- Responsible for the entire Engineering project life cycle from inception to live deployment, constrained by fixed-price cost including detailed engineering project plan preparation, proposing budget & resource staffing needs
- Understanding business's requirements and ensuring mapping of them to system requirements specifications
- Responsible for the project's P&L and goals
- Able to sign the customer for additional work as well as accepting deviations that helped the project go-live, meeting its milestones and timelines and exceeding financial GP forecast
- Prepared Engineering project updates, track requirements and deliverables, daily/weekly metrics and facilitate weekly PMO and OCM meetings
- Coordinated and set direction for multiple departments and teams that were internal, co-located, outsourced, and global & Collaborated with onshore/offshore consulting team, business sponsor and other key stakeholders (C-level and down) to manage the projects
- Served as the last internal escalation point/referral point for technical, resourcing related issues and problems with the SAP landscape
- In charge of the contractual and administrative aspects of a SAP project
- Helping in presale activities & exposure to work on new RFP's, exposure to create deal pricing/value for the new deals
- Exposure to AMS (Service Management Role) & the various areas like incident management, problem management, configuration management etc
- Established and delivered project time, cost and quality objectives while balancing project resources and risks to achieve desired business results
SAP Project Manager
KPIT Technologies
12.2008 - 02.2018
- Service Manager for one of the International, family-owned fashion company with a strong foundation based out of Denmark & couple of Manufacturing customers
- Acting as the primary interface between Delivery team & Customer's Business units for related deliverables
- Assist in the creation and adherence to the Annual Operating Plan (budget)
- Prepare the team members training plan, and willing to coach with different training resources
- Participate in the recruitment, hiring and training for the consultants
- Understands the service & serves as the point of escalation for major incidents
- Ensures the performance meets the requirements of SLA's & OLA's
- Reporting to management & scheduling the status reporting with the customer
- Invoicing process & process compliance audits like - Data Gathering/ Evidences
- Coordinates communication amongst support staff & system staff
- Ensuring receipts & delivery (as applicable) all day-to-day services related deliverables & obligations required as per the agreement
- Assisting with forecasting resource requirements & meeting up the customer's resourcing requirements
- Review of operational performance of the services, operational issues & suggesting value additions/process improvements for the continuous customer satisfaction
- Handled activities related to project management like planning of various phases of rollout starting from the kickoff the project till go live & support of the project
- Realization satisfying customers all the business requirements
- End user training giving core team full confidence in working on the SAP system including seamless change management
- Unit and Integration testing giving customer complete filling about how their processes are getting enhanced
- Regular status meetings with the team on the deliverables to meet the targets on time
- Helped in developing team of SAP FI/SD/ABAP modules who can handle any kind of project by guiding them through the SAP best practices & overall communication protocols with the customer
- Responsible for scheduling steering committee meetings to have certain decision makings, as & when required plus resource management
- Allocations & de-allocation on the project in line to resource management group
- Experience in SAP Merger & De-merger projects & Developed a good team for such kind of project (De-merger Squad) & this was the 1st very typical SAP de-merger project
Application Development Manager
Cummins India Limited
08.2005 - 07.2008
- Conceptualizing & designing interface between engine system & Machine system and providing consultation & technical support to OEM (Original Equipment Manufacturer) to understand the application & offer the best option
- Preparing and generating documents as technical profile, technical reports, installation reviews, value package documents & technical information of the field
- Releasing of shop orders in Cummins system as per the project scope decided with customer on the basis of which engine can build on the shop floor / production line
- Communicating the plans, methods, achieved results and discussed problems coming during production and taking corrective actions with the help of quality department
- Rendering support to Sourcing, Marketing, and Materials Planning & Manufacturing Assembly line to resolve technical issues
- Managing installation review in coordination with the service person & marketing at initial stage
- Taking all technical trials on the engine like fuel consumption, air as well as cooling system trials
- Assuring technically to OEM/customer that they are using a correct product which fulfills OEM's/ customer's demand
- Alignment with Service Engineers for the predictive maintenance of the engines which are running on fields just to avoid the failures
Education
B.E. - Production Engineering
Vishwakarma Institute of Technology
Pune, India 01.1999 - 05.2005
Skills
- Project & Delivery Management
- Team Leadership
- Contract management
- Customer Engagements
- Good Communication & Interpersonal skills
- Revenue Growth
- Business Development
- Strong Customer Relationship
- Change & Time Management
- SAP Procure to Pay - Materials Management
- Order fulfillment
Major Attainments
- Member of two Six Sigma green belt projects
- Project aimed at designing & developing an engine mounted exhaust system for C series engines for industrial pump application which is a mid-range horsepower Cummins engine family by using six sigma tools
- Received SPOT IBU (Industrial Business Unit) Excellence Award in 12/07 for contribution and EXCON2007 held at Bangalore in 11/07.
- Designed & developed fuel filter mounting options for Cummins low horse power B series engines and a new remote fuel filter option which was not an engine mounted option, but it was fitted near the canopy of the excavator.
Training
- SAFe 5 Agile Certified
- SAP ACTIVATE Methodology
Summary - Executive Summary
- Punctual & Efficient driver known for reliability & excellent customer interactions. Skilled in mentoring team members to deliver exceptional service & building team morale through communication & positive performance feedback. Dedicated to building rapport & maintaining loyal customer relationships through understanding customer needs & creating individual solutions. Motivated to learn, grow and excel.
- Certified SAFe (Scaled Agile Framework) professional with 19+ years of experience into Project & Delivery Management, SAP Consulting with all the project stages till project GoLive & Hypercare support followed by Operation/Maintenance.
- Previous Employer: Infosys Ltd. Designation: 'Senior Project Manager'.
- Current Employer: Tata Consultancy Services Ltd as 'Delivery Partner'.
- Project & Delivery Management experience with proven success in rollouts, implementations, enhancements/change requests. Successfully delivered projects with broad business process experience like Source2Pay, Order To Cash & Techno functional modules.
- Demonstrated ability to direct and motivate teams to complete projects meeting specifications as well as deadlines across various domains.
- Expertise in leading the project in different industries helping to improve output and ensure regulatory compliance within Operations & Maintenance.
- Consulting Experience in SAP MM.
- Highly effective interpersonal skills.
- Onsite exposure in managing the rollouts starting from the kickoff the project till go live & support of the project.
Timeline
Delivery Manager
Tata Consultancy Services
12.2021 - Current
Senior Project Manager
Infosys Limited
02.2018 - 12.2021
SAP Project Manager
KPIT Technologies
12.2008 - 02.2018
Application Development Manager
Cummins India Limited
08.2005 - 07.2008
B.E. - Production Engineering
Vishwakarma Institute of Technology
01.1999 - 05.2005
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