Swapnil Thakare
Senior Operations Analyst
Nashik
Summary
Ediscovery Senior Operations Analyst with two and a half years of experience. Excelled in technical support and training, leading to significant boost in productivity. Recognized for exceptional commitment to excellence, consistently achieving client satisfaction and fostering team development.
Overview
2
2
years of professional experience
Work History
Senior Operations Analyst
Epiq Global
03.2024 - Current
- Enhanced operational efficiency by streamlining processes and adopting best practices.
- Handled various custom productions, re-productions and large request.
- Managing the hosting queue during both US daytime and nighttime hours.
- Managing and processing express queue requests.
- Resolving request related queries from the client services team and providing updates on requests.
- Training new members on workflows related to Relativity.
Operations Analyst II
Epiq Global
03.2023 - 02.2024
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Improved team productivity by training and guiding team members on best practices for quality checklists and internal tools.
- Staying updated by regularly reviewing process updates.
Operations Analyst I
Epiq Global
03.2022 - 02.2023
- Comprehensive understanding of third party-party load, production, relativity promotion, RIP promotion, relativity processing, Brainspace and Nexlp.
- Utilizing internal tools to organize and modify data.
- Managing multiple requests and ensuring timely completion without compromising quality.
Education
Bachelor of Engineering - Mechanical Engineering
Pimpri Chinchwad College Of Engineering - Pune
Pune, India 04.2001 -
Skills
- RelativityOne
- Relativity Processing
- Custom Productions
- IPRO
- ABBY
- Notepad
- IRFAN View
Timeline
Senior Operations Analyst
Epiq Global
03.2024 - Current
Operations Analyst II
Epiq Global
03.2023 - 02.2024
Operations Analyst I
Epiq Global
03.2022 - 02.2023
Bachelor of Engineering - Mechanical Engineering
Pimpri Chinchwad College Of Engineering - Pune
04.2001 -
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